hi all
I travelled AKL-SYD (12 hours transit)-HKG-TPE on early Nov (1 x D class itinerary issued by CX 160 stock). Upon chekck-in at AKL, I "accidentally told" the agent I will enter and exit SYD as I have a 12 hour transit. He advised I will have to pay NZD125.20 "Australia Arrival Tax" and directed me to the QF sales desk to complete the transaction. The lady processed the payment of NZD125.20 also said it is "Australia arrival tax" and assured me there is no departure tax to pay.
I emailed my CX agent in TPE who issued the itinerary (as part of the return portion AKL-TPE), she said the system automatically calculated the fare (and taxes) therefor she is unable to explain what "Australia Arrival Tax" I paid.
I did a quick research and the tax should not be NZD125.20 and seems to be very high. Would the QF AKL agent actually add a re-isusse fee onto the "arrival tax"?
I have emailed QF customers service desk and no respond so far. An auto-email advised 15 working days but it has been 17 working days and not a beep. Would I have a case here given the QF AKL agent amended my itinerary without notifying me there was a re-issue fee!
you help is appreciated. cheers.
I travelled AKL-SYD (12 hours transit)-HKG-TPE on early Nov (1 x D class itinerary issued by CX 160 stock). Upon chekck-in at AKL, I "accidentally told" the agent I will enter and exit SYD as I have a 12 hour transit. He advised I will have to pay NZD125.20 "Australia Arrival Tax" and directed me to the QF sales desk to complete the transaction. The lady processed the payment of NZD125.20 also said it is "Australia arrival tax" and assured me there is no departure tax to pay.
I emailed my CX agent in TPE who issued the itinerary (as part of the return portion AKL-TPE), she said the system automatically calculated the fare (and taxes) therefor she is unable to explain what "Australia Arrival Tax" I paid.
I did a quick research and the tax should not be NZD125.20 and seems to be very high. Would the QF AKL agent actually add a re-isusse fee onto the "arrival tax"?
I have emailed QF customers service desk and no respond so far. An auto-email advised 15 working days but it has been 17 working days and not a beep. Would I have a case here given the QF AKL agent amended my itinerary without notifying me there was a re-issue fee!
you help is appreciated. cheers.