Predictable mistakes - not testing quarantine staff (fixed now); employing minimum wage workers who then need multiple jobs to make ends meet instead of paying them a decent wage to do their very dangerous quarantine job.
Why should SA Health reassure the public they are on top of a sudden tenfold increase in active cases in hotel quarantine (from 2 to 20)? Because they are public servants working to protect the public in the middle of a global pandemic of over 50 million cases and the equivalent of the entire population of SA in deaths. Their previous fallacious reasoning that 'an outbreak from quarantine hasn't happened here therefore it's not going to' astounds me.
Your point starting with 'second' is incorrect.
But, although I was alarmed before the SA outbreak happened, I've been happy with the effective SA Health response since it happened. I don't however accept the description of the junior doctor at Lyell McEwin as a 'heroine' as Nicola Spurrier called her. It was great that she did the swab but that was just doing her job. I'm amazed that apparently other doctors might not have taken that swab from someone presenting at hospital feeling non-specifically unwell in the midst of the global pandemic, the sudden tenfold increase of active cases in SA hotel quarantine and the knowledge of what happened in Victoria. But they've fixed that too now and are now swabbing anyone who presents to hospital with anything that could conceivably be covid, even just a slightly raised temp.