Avianca "Lifemiles" - Questions and Discussion

[Guvner]

re: Avianca "Life Miles" - Questions and Discussion

2x1 +10% for me. I have bonus envy.

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

saw Lucky's blog about how he got the targeted email.
my partner and i didn't get the email.
just as we were talking about how we "finally" get a promo the americans don't with the initial 120%.....

Why do the Americans always get the good stuff? Anyway, by reading at the comments, I don't think Americans know about the screenshot trick. As far as they know, only whatever is available online is bookable. Let's keep it to ourselves before they snatch all the seats.

 

[FreddyFattler]

re: Avianca "Life Miles" - Questions and Discussion

Why do the Americans always get the good stuff? Anyway, by reading at the comments, I don't think Americans know about the screenshot trick. As far as they know, only whatever is available online is bookable. Let's keep it to ourselves before they snatch all the seats.

Nobodies getting anything at the moment the sites down...hope this isnt their latest enhancement to the booking tool ;/

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

Nobodies getting anything at the moment the sites down...hope this isnt their latest enhancement to the booking tool ;/

Scary...Last time when they did the 125% cyber Monday, we had the IT glitch that led to the screenshot saga.

Please don't enhance anymore, LM!.

 

[MEL_Traveller]

re: Avianca "Life Miles" - Questions and Discussion

Just to note... the LM search tool is currently returning phantom availability

Air China flights are showing on LM which aren't showing on the United tool... and of course once you come to pay for them there is an error message.

If you are getting an error, worth cross-checking with another tool such as United to see if the problem is being caused by phantom availability.

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

Just to note... the LM search tool is currently returning phantom availability

Air China flights are showing on LM which aren't showing on the United tool... and of course once you come to pay for them there is an error message.

If you are getting an error, worth cross-checking with another tool such as United to see if the problem is being caused by phantom availability.

I wonder what happens if you send a screenshot?

 

[MEL_Traveller]

re: Avianca "Life Miles" - Questions and Discussion

I wonder what happens if you send a screenshot?

I would anticipate the seat is not there. I don't believe the seat is actually there as confirmed by UA.

 

[MEL_Traveller]

re: Avianca "Life Miles" - Questions and Discussion

seems the problem with LM and Air China may be much deeper... even flights showing available on Uinted and LM are currently returning a 'sorry, can't be booked' message.

i guess a screenshot would be worth pursuing, at least for flights we know are available according to UA.

Who knows what's happening with LM, or if this is going to extend to availability on other airlines via LM exAu in due course.

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

seems the problem with LM and Air China may be much deeper... even flights showing available on Uinted and LM are currently returning a 'sorry, can't be booked' message.

i guess a screenshot would be worth pursuing, at least for flights we know are available according to UA.

Who knows what's happening with LM, or if this is going to extend to availability on other airlines via LM exAu in due course.

That is not a new issue with LM. For a while all the NH F to and fro SIN to USA had the same problem. Somehow it fixed it by itself, but at payment page it crashed on me. It was easily fixed with LM customer service.

In the case where you can see availability online, it is probably easier to call LM to book and ticket it for you rather than screenshot. The only thing I don't like about screenshot is the waiting for their billing department (or "specialized department" in LM term) to call. It gets really nerve wrecking by day3 if you haven't received the call.

 

[coolkid101]

re: Avianca "Life Miles" - Questions and Discussion

That is not a new issue with LM. For a while all the NH F to and fro SIN to USA had the same problem. Somehow it fixed it by itself, but at payment page it crashed on me. It was easily fixed with LM customer service.

In the case where you can see availability online, it is probably easier to call LM to book and ticket it for you rather than screenshot. The only thing I don't like about screenshot is the waiting for their billing department (or "specialized department" in LM term) to call. It gets really nerve wrecking by day3 if you haven't received the call.

think boomy talked about this in the earlier posts - post 4466-4468. there is an option for calling the bogota number to pay so waiting is avoided

 

[MEL_Traveller]

Re: Avianca Life Miles - post your SUCCESSFUL award bookings here

Looks like I get to check out the revamped NZ lounge in Syd next year.

the new ANZ lounge in SYD looks great!!!

 

[Pozza]

re: Avianca "Life Miles" - Questions and Discussion

Just looked at Check My Trip and noticed that a booking for my wife on Asiana has been involved with one of the SYD cancellations. Sent them an email but they said i had to call the call centre. Has anyone got any experience with successfully getting them reticketed?

Quite annoyed life miles haven't actually contacted me about the issue, only because I happened to look.

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

Just looked at Check My Trip and noticed that a booking for my wife on Asiana has been involved with one of the SYD cancellations. Sent them an email but they said i had to call the call centre. Has anyone got any experience with successfully getting them reticketed?

Quite annoyed life miles haven't actually contacted me about the issue, only because I happened to look.

It happened to me. In a way it's not LM's responsibility to inform you about the change cuz they don't know all the operational changes with their star alliance partner. It's up to Asiana to inform you. If it was ANA, they would let you know.

BTW, Asiana should have already rescheduled you to the flight on next day. If it doesn't suit you, you need to contact Asiana to put you on a date that suit you as it's their responsibility that they cancel the flight. Once you got your reservation updated, it's very easy to call LM to get it re-ticketed. They'll just ask you "do you accept the change?" and as long as you accept it, it will be an instant process. Or you can get it canceled without any penalty.

 

[travelislife]

re: Avianca "Life Miles" - Questions and Discussion

It happened to me. In a way it's not LM's responsibility to inform you about the change cuz they don't know all the operational changes with their star alliance partner. It's up to Asiana to inform you. If it was ANA, they would let you know.

This is incorrect information. It is the responsibility of the issuing airline to notify passengers of changes. Just like if you get a ticket issued through a travel agent it is their responsibility to notify passengers. It airline should be notifying Avianca and Avianca's system picking it up to notify passengers.

 

[MEL_Traveller]

re: Avianca "Life Miles" - Questions and Discussion

This is incorrect information. It is the responsibility of the issuing airline to notify passengers of changes. Just like if you get a ticket issued through a travel agent it is their responsibility to notify passengers. It airline should be notifying Avianca and Avianca's system picking it up to notify passengers.

Indeed. But the reality is, there a several programs who won't notify you of a schedule change or cancellation. USDM didn't (except if you happened to log in to your account and see the 'your flight has chenged' message), and LM doesn't. I know AA sometimes doesn't.

Award bookings need to be nursed and monitored weekly.

 

[Finale]

re: Avianca "Life Miles" - Questions and Discussion

This is incorrect information. It is the responsibility of the issuing airline to notify passengers of changes. Just like if you get a ticket issued through a travel agent it is their responsibility to notify passengers. It airline should be notifying Avianca and Avianca's system picking it up to notify passengers.

Agreed. Last time my THAI flight was cancelled, this is what THAI staff told me.

The schedule change notification was sent via internal booking queuing system in the booking reservation record to the attention of the agent which occurred on 23 February, 2015. To explain further it is the responsibility of the agent, with whom the passenger makes the contract of sale with, to notify their customers of any changes. The changes are sent from our Head Office Flight Management Control area directly in the booking record.

I didn't get any notification. I'm not quite sure the problem was at Lifemiles or THAI system.

 

[travelislife]

re: Avianca "Life Miles" - Questions and Discussion

Indeed. But the reality is, there a several programs who won't notify you of a schedule change or cancellation. USDM didn't (except if you happened to log in to your account and see the 'your flight has chenged' message), and LM doesn't. I know AA sometimes doesn't.

Award bookings need to be nursed and monitored weekly.

Yea 100% agree. I should have stated that in my post, the 'rules' don't really matter with these kind of bookings, you have to look after them yourself.

 

[juddles]

re: Avianca "Life Miles" - Questions and Discussion

This is incorrect information. It is the responsibility of the issuing airline to notify passengers of changes......

LifeMiles is not an airline. Avianca and LifeMiles are separate entities.

 

[VAG newbie]

re: Avianca "Life Miles" - Questions and Discussion

LifeMiles is not an airline. Avianca and LifeMiles are separate entities.

I think LM must be working on a completely different but isolated system. With all my other bookings with other FFP, ie. QFF, velocity, KF and Asia Miles, all the bookings show up in my award wallet. But LM booking was never shown in award wallet. I don't know how the system works but considering that LM always get a Amadeus booking reference number, I assume they use amadeus system like the majority of airlines. How come it doesn't show up in award wallet is a mystery to me.

Anyway, I am happy to be corrected. I was told by LM that it wasn't their responsibility to notify us so that's what I thought. But I think that's what airlines do, denying any responsibility. So agreed that ultimately it is up to us to look after ourselves. After all, we get the ticket at ridiculously cheap rate so it is a small price to pay to check CMT regularly.

 

[smit0847]

re: Avianca "Life Miles" - Questions and Discussion

Any update as to which J product TG are operating on the overnight MEL-BKK flight?