BA closes upper deck 747-400

[serfty]

She got a visa reward card with £500 on it. Not good enough accordto EU261.

While that's a decent amount it likely pales in relation to ticket cost. I would fully understand if you did not persue this further since BA do make it hard.

 

[TheRealTMA]

While that's a decent amount it likely pales in relation to ticket cost. I would fully understand if you did not persue this further since BA do make it hard.

Oh we did pursue it but after several email exchanges they essentially told us to FO, "not our problem". Life's too short to keep chasing lost causes. To claim on EU legislation from Australia is not that the easy.

 

[Flying Fox]

Oh we did pursue it but after several email exchanges they essentially told us to FO, "not our problem". Life's too short to keep chasing lost causes. To claim on EU legislation from Australia is not that the easy.

Sorry to hear this. Its just not right.

However, when your mental health is concerned, the price can be much greater than the money you get back at times.

 

[TheRealTMA]

Sorry to hear this. Its just not right.

However, when your mental health is concerned, the price can be much greater than the money you get back at times.

BA have missed out on some $100K in fares from us so we got our own back in a kind of way. (Not that they care.)

 

[madrooster]

This issue was also reported on FT:

BA192 (DFW-LHR) Apr 5th - Upper Deck closed as stairs not working - FlyerTalk Forums

 

[Flying Fox]

BA have missed out on some $100K in fares from us so we got our own back in a kind of way. (Not that they care.)

I'm very happy that you voted with your feet/dollars and sent your business elsewhere. I know its what I would have done.

 

[serfty]

To claim on EU legislation from Australia is not that the easy.

Actually with BA it is these days.

Since last year you can use the CDER for BA claims:
http://www.flyertalk.com/forum/brit...1771203-anyone-used-cedr-adjudication-ba.html

You do not need to be an UK resident to use it.

For more anecdotal info, see some of the cases here: http://www.flyertalk.com/forum/brit...-thread-your-guide-regulation-261-2004-a.html

Note you have at least five years (maybe 6) to continue a claim.

 

[MEL_Traveller]

Oh we did pursue it but after several email exchanges they essentially told us to FO, "not our problem". Life's too short to keep chasing lost causes. To claim on EU legislation from Australia is not that the easy.

This is hard to understand. BA downgrades you from First class to economy, says it's not their doing? Or was this caused by some other ticketing issue?

 

[map]

If I were you map, I would complain loudly about this - if the airline management has any integrity, they should welcome hearing about this. That said, you WILL be fobbed off, but again, it would be nice for the travelling public in general if you were to persevere until you get a reasonable explanation from the airline.

Thanks all for your responses - I was particularly peeved off at the time! I see the explanation has already been set out by a fellow traveller on the same flight in the Flyer Talk forum, really poor on the part of the DFW BA ground staff.

Anyway I have completed the hardcopy "feedback" form the cabin crew provided and an online survey emailed to me after the flight with comprehensive details and a request to be contacted about it. I'll let you know what response (if any) we receive.

For what it's worth, our connecting flight at LHR to LIN was not without incident at boarding either. My wife was told her boarding pass didn't entitle her to board because she also required a "ticket". I asked the BA staff to explain what they meant as they had already waved me onboard with just a boarding pass. The staff member pointed to the words in small print on the bottom right corner of my wife's boarding pass which stated "collect coupon". Neither of us knew what that meant but the BA person was insisting there was another document we had to provide. We gave them a full copy of our itinerary where it set out each flight on our RTW trip and the words "ticket confirmed" next to each leg for both of us.

This still wasn't good enough apparently and the staff member took the boarding pass and itinerary onto the aircraft (which was due to depart in 10 minutes by this stage) without letting us know what was going on. Eventually we boarded (without seeing the staff member again) - mind you my wife never had her boarding pass or itinerary returned to her!

 

[TheRealTMA]

This is hard to understand. BA downgrades you from First class to economy, says it's not their doing? Or was this caused by some other ticketing issue?

No. MrsTMA regards J on BA as 'steerage'. No real answer for the downgrade except they had overbooked. Smug fellow was in the originally allocated 1A seat. Obviously more important to BA than us.

 

[serfty]

No. MrsTMA regards J on BA as 'steerage'. No real answer for the downgrade except they had overbooked. Smug fellow was in the originally allocated 1A seat. Obviously more important to BA than us.

Even more reason to make an EU261 claim.

How long ago was this?

 

[TheRealTMA]

Even more reason to make an EU261 claim.

How long ago was this?

A few years back. October 2011. QF and EK have made a lot of money out of us since.

They treated us like unvalued customers and mushrooms. Parts of their response... "I am afraid that there are occasionally times when more people arrive for their flight than we predicted. Please accept our sincere apologies that we got it wrong this time and for the inconvenience we caused you and MrsTMA. Our records indicate that your wife was issued with a set compensation card worth £500 for the downgrade. Any difference in fare will need to be claimed directly through your travel agent. They will then make arrangements to contact our refund department."

 

[serfty]

The compensation is 75% of "the cost of the ticket".

What this has come to mean is "75% of the prorated fare based on the ratio of the downgraded segment distance and total distance booked, excluding most +++".