My suitcase was damaged on flight VA556 when travelling from Perth to Sydney on 30 Dec 2024. I completed Virgin's baggage claim form which requires a JP to verify the statutory declaration. Given the holiday period the first opportunity to get a JP sign-off was Monday 6th Jan, which I obtained and lodged the verified form that day.
Despite providing these details, VA has denied my claim, hiding behind their policy requiring the form to be submitted to them within 3 days. The company continues to disavow responsibility, despite a complaint to the Airline Customer Advocate.
Virgin Australia are using a technicality to absolve their responsibility despite the fact that my baggage was damaged by them through no fault of mine. This level of service and corporate behaviour is deeply disappointing. They seem willing to lose a customer and credibility for a claim of $295.
Other travellers be warned. I will certainly reconsider using VA in the future based on my experience.
Despite providing these details, VA has denied my claim, hiding behind their policy requiring the form to be submitted to them within 3 days. The company continues to disavow responsibility, despite a complaint to the Airline Customer Advocate.
Virgin Australia are using a technicality to absolve their responsibility despite the fact that my baggage was damaged by them through no fault of mine. This level of service and corporate behaviour is deeply disappointing. They seem willing to lose a customer and credibility for a claim of $295.
Other travellers be warned. I will certainly reconsider using VA in the future based on my experience.
