Bamboo Airways $4228 to Europe J

[Duffa]

Note that Booking.com/Gotogate require the airline to authorise the refund. Speaking from experience when I needed to get a refund from Aircalin for my (sadly now cancelled) Pacific odyssey, I needed Aircalin to record in the OSI field in the GDS that they authorised the refund before Gotogate would process it.

Just coming up to six weeks and still no refund yet. Not that bothered, really.
Here's my take.... It's only money.
If I had paid $9,000 for life saving surgery and the doctor skipped the country, I'd be screwed. And probably die.
But I didn't. I paid for a 3 week holiday. If that doesn't happen, then I just won't have had a 3 week holiday. I'll still be here in 2024. Just without 21 days of an alternative, lived experience.
Come April. I'll be at work. With 9k less in the bank, looking back at March. Which I spent here, instead of ...

London
Cotswolds
Porto
Granada
Sarlat
Paris

Faaaaaaaaaaaaaaaaaaaaaaaak

 

[MELso]

Just coming up to six weeks and still no refund yet. Not that bothered, really.

Yeah, but - it's still your money. File a dispute with your CC company and let them sort it if G2G isn't willing or able to...

 

[Scarlett]

Online agents can’t have it both ways. If they have to charge extra fees for everything on top of the airlines base fare then THEY are responsible for their end of the contract with pax. How many times does the airline punt a traveller back to ‘your agent’ when there are changes? Every time.

So, if the airline has cancelled the flights, well then agent, you can’t provide the service the pax paid you for so provide the refund for that service now. Or rebook the pax to get to their destination.

If it was me, the moment the agent tells me they can’t provide a refund yet is when the charge back process starts. The agent can sort out recovering funds from Bamboo Airlines. Half the agents probably haven’t even paid the full fare to airline and are sitting on the cash anyway.

 

[thechung]

An update for everyone: I decided just to do a chargeback via amex and it was approved immediately. Full funds was showing in my amex account pretty much the next day.

Euro trip is still happening but via SQ and EY now.

 

[kangarooflyer88]

If Bamboo pulls out of the Australian market are they not liable to rebook passengers on another airline to get them to their destination, or, failing that, provide customers with a full refund of the ticket price plus any out of pocket expenses (upto the stated SDR maximum) as per the Montreal Convention?

-RooFlyer88

 

[Duffa]

Update.
After 7 MONTHS, there is finally closure.
Full refund of all monies.
What a sorry saga.
As I said before, Flight Centre flat out refused to offer any refund or rebooking. Suggested I try my travel insurance. Nothing. Just nothing.
Charge-back process commenced in December after 8 weeks of to-fro with FC.
Money landed today after FIVE MONTHS of emails and phone calls to credit card company.
Absolute incompetence IMHO.
And, here's the rub. All my dealings were with Australian call centres and not a single overseas operator.

 

[hwy]

Bamboo Bonza and Bullsh#t

 

[roby]

Update.
After 7 MONTHS, there is finally closure.
Full refund of all monies.
What a sorry saga.
As I said before, Flight Centre flat out refused to offer any refund or rebooking. Suggested I try my travel insurance. Nothing. Just nothing.
Charge-back process commenced in December after 8 weeks of to-fro with FC.
Money landed today after FIVE MONTHS of emails and phone calls to credit card company.
Absolute incompetence IMHO.
And, here's the rub. All my dealings were with Australian call centres and not a single overseas operator.

What card did you use? Flight Centre did nothing for me but Amex refunded me immediately after I requested a charge-back.

 

[Duffa]

What card did you use? Flight Centre did nothing for me but Amex refunded me immediately after I requested a charge-back.

Bank of Melbourne Amplify signature. All charge back issues were managed by St George. Total bunch of incompetents. Talked the talk
"I've escalated this and someone will respond within 48 hours"....
No response for a month. Etc etc.