Seeking advice on following....
I applied and was approved for a Plat Edge card on April 27. The congratulatory messaged noted 'you'll receive it within 7 business days'.
I've since made 6 or 7 follow-up calls but still no sign of it in the mail, or any timeframe on when it might be sent out.
Has anybody experienced anything like this? It's the antithesis of previous Amex CS. I can't speak to anybody else apart from the team at new accounts, any time I call CS they handball me to new accounts. My account exists but because it hasn't been activated I don't seem to exist to CS.
New accounts are somewhat apologetic (a "glitch" in the system and they're aware) but they've guaranteed me follow-up calls (and told me it's been escalated) three times. Yet to receive a single call from Amex on the issue.
Waited 12 days between making two most recent calls and they suggested: "yes the problem is still there, sorry we can't advise when it will be resolved nor timeframe for when it should be resolved ... please keep waiting".
I can't fathom how they can't print a new card or create a new account. They can't explain why this solution is not possible.
I was keen to take advantage of Velocity's 15% top up (likewise my friend who referred me) but that obviously won't happen now.
1) Has anybody experienced anything like this with Amex or another card? IF so, what happened?
2) What is a sensible timeframe to wait before I give up / tell them to close the account I never opened?
3) What sort of compensation do you feel is fair for the above?
4) Does anyone have a CS contact at AMEX? As it stands, 'new accounts' is gatekeeper I simply can't get past.
Thanks in advance!
I applied and was approved for a Plat Edge card on April 27. The congratulatory messaged noted 'you'll receive it within 7 business days'.
I've since made 6 or 7 follow-up calls but still no sign of it in the mail, or any timeframe on when it might be sent out.
Has anybody experienced anything like this? It's the antithesis of previous Amex CS. I can't speak to anybody else apart from the team at new accounts, any time I call CS they handball me to new accounts. My account exists but because it hasn't been activated I don't seem to exist to CS.
New accounts are somewhat apologetic (a "glitch" in the system and they're aware) but they've guaranteed me follow-up calls (and told me it's been escalated) three times. Yet to receive a single call from Amex on the issue.
Waited 12 days between making two most recent calls and they suggested: "yes the problem is still there, sorry we can't advise when it will be resolved nor timeframe for when it should be resolved ... please keep waiting".
I can't fathom how they can't print a new card or create a new account. They can't explain why this solution is not possible.
I was keen to take advantage of Velocity's 15% top up (likewise my friend who referred me) but that obviously won't happen now.
1) Has anybody experienced anything like this with Amex or another card? IF so, what happened?
2) What is a sensible timeframe to wait before I give up / tell them to close the account I never opened?
3) What sort of compensation do you feel is fair for the above?
4) Does anyone have a CS contact at AMEX? As it stands, 'new accounts' is gatekeeper I simply can't get past.
Thanks in advance!
