Behind the scenes at Jetstar

[Inver]

This was published at News.com.au today. Not a real news article but hopefully some will find it interesting like I did.

Top secret: Inside an airline's headquarters and behind the scenes at airport | News.com.au

Quote from the article:
I couldn't wait to see the wheels turning. How do they keep track of so many planes and what routes they’re taking? What happens when a passenger - or a flight attendant - falls ill? Or when a volcanic ash cloud is threatening flights? And how do they cope with the flow-on delays any action will cause?
Read more: Top secret: Inside an airline's headquarters and behind the scenes at airport | News.com.au

 

[samh004]

So the next time your flight is delayed, spare a thought for the team figuring out how to get you in the air as soon as possible and dispose of your own dirty tissues.

It's not this team that's the problem in a delay, it's the service offered by staff that often leaves a lot to be desired.

I'm sure the staff in the OCC are great!

 

[AIRwin]

I wouldn't exactly call Melbourne Airport and the OCC in the city "nearby"...

 

[Paddy55]

"I then watch as they then greet passengers, with one placing a dirty tissue in the hand of a staff member, who remains polite and smiles at the passenger." :shock:

Eewwww!

I just developed more empathy for airline staff!

 

[Inver]

"I then watch as they then greet passengers, with one placing a dirty tissue in the hand of a staff member, who remains polite and smiles at the passenger." :shock:

Eewwww!

I just developed more empathy for airline staff!

Me too, people show some respect for the FA's.

 

[oz_mark]

It's not this team that's the problem in a delay, it's the service offered by staff that often leaves a lot to be desired.

The level of services delivered by the staff is highly dependant on the instructions/communications they are given about what is going on.

 

[samh004]

The level of services delivered by the staff is highly dependant on the instructions/communications they are given about what is going on.

That's a very good point, though I was just remarking more on the face of it re: the frontline staff.

 

[Inver]

The article states it takes 15 minutes to turn around the plane whilst the video says 30 minutes so which is right?

Domestic flights only, international flights would take a lot longer.

 

[ash.1111]

Wow, that video hardly explained anything.

In regards to turnaround, 15 minutes would be time until checks must be complete and boarding is to commence. 30 minutes would be total time. The crew need to disembark, clean (all airlines other than Qantas mainline), check catering and also ensure the security checks are complete before boarding can commence.

(I work for another airline as CC, not JQ)

 

[samh004]

Wow, that video hardly explained anything.

In regards to turnaround, 15 minutes would be time until checks must be complete and boarding is to commence. 30 minutes would be total time. The crew need to disembark, clean (all airlines other than Qantas mainline), check catering and also ensure the security checks are complete before boarding can commence.

(I work for another airline as CC, not JQ)

If you'd like to fill in some of the blanks... you're more than welcome to

 

[Inver]

Thanks Ash.

 

[brett-au]

Before we leave the airport for the OCC I was given a glimpse of where the baggage belt ends up – underneath there’s a collection area where the bags are shuffled off into large containers and driven to the planes - but it's an area where filming isn't allowed.

Riiight. Why exactly is this? Other than the obvious costume head wearing, guitar breaking ones..

 

[Bjet]

similar to that JAL behind the scene
JAL Cabin Attendant (Japanese Version) - YouTube

 

[samh004]

similar to that JAL behind the scene
JAL Cabin Attendant (Japanese Version) - YouTube

There's a CX one too.

 

[Bjet]

Yes i noticed that too...
Cathay Pacific "A Day in The Life of a Flight Attendant" - YouTube


Here's my fav one and it's funny too... It's about Lufthansa's trainee cabin crew - first time to work on the international flights... You have to watch from part 1 to part 7 (at the right side of other videos). It takes about an hour to finish all of them in total. I know it's german but there's no translator/closed captions... Sorry about it.
Laura wird Stewardess (1) - YouTube