Best time to Call QANTAS?

[PaulyB]

Hello . After having spent 3 very frustrating hours on a Sat morning with QANTAS chat and phone attempting to update OneWorld Classic Flight Reward with extra flights, I have given up.

I made my original booking with a terrific guy in Hobart on Thursday. Does this mean during the week is the only time to do it? Tricky when my desired flights are rare. I'd love to know when the best expert times are.

And - really? Are one hour wait times on the phone normal these days? Wow!

Thanks!

 

[drron]

I have had a very good experience with the QFF call centre-rang 0830 AEDT.I had to change a reward which I had mistakenly booked 1 month early.Not ticketed so had to ring.
Wonderful service.All done without a problem.Was using mrsdrron's WP account.
Interesting though the e-tickets have come from Travel King Ltd and not from QF as usual.Have they outsourced their outsourced call centres.