Beyond angry at Accor Hotels [Now Resolved - Nicely!]

[cmdwedge]

Thats a good outcome and totally unexpected. Even as a long term paid member, my experience is Accor have no idea what customer service is and don't care.

For the first couple of people that I spoke to, I would agree. However, once I found the right person here in Australia, they really looked after me, and I have about 6 follow-up emails confirming even stuff that I didn't ask for (like ensuring that my two rooms are adjoining, etc). Really great service once I spoke to someone in Sydney.

Just be persistent!