Beyond angry at Accor Hotels [Now Resolved - Nicely!]

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Jama said:
Thats a good outcome and totally unexpected. Even as a long term paid member, my experience is Accor have no idea what customer service is and don't care.
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For the first couple of people that I spoke to, I would agree. However, once I found the right person here in Australia, they really looked after me, and I have about 6 follow-up emails confirming even stuff that I didn't ask for (like ensuring that my two rooms are adjoining, etc). Really great service once I spoke to someone in Sydney.

Just be persistent!
 
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The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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