Book hotels with Qantas?

[oz_mark]

Did you complain to Qantas Holidays? Customer experience is very important for their online team.

It was dealt with at the hotel, who honoured the stay based on my printout. In my experience, complaining to QF Holidays is a waste of time, usually met with a wall of silence.

 

[codash1099]

If you book domestic hotels online with Qantas Holidays, you can enter your FF number during the booking process. You can check this at:

Bookings - Hotels

Which I've done but with no effect.

In my experience, when they don't allocate the points, they also don't respond to any correspondence. Letters to QF in these cases are referred to the hotel, always with a negative outcome. I've had no such problems when booking through QF themselves.