I gave my mother some of the advice I'd learned on these forums to assist her with buying and redeeming AA miles for her 50th birthday Europe trip in J.
However, even though the booking was made last July, she has only just noticed that there was a fairly significant mistake in the booking for her return LHR-KUL-ADL leg on MH. She has been booked (by the phone agent) in June on:
Thursday MH1 LHR-KUL 10PM - 5:35PM (arriving Friday)
Thursday MH139 KUL-ADL 10:30PM - 8:15AM
I'm not sure how this booking was able to be processed by the agent as it's clearly impossible for her to make that second flight!! AA reckon that as award space is all full now, that all they can do is ask MH to open up an extra seat for them, which I'm not optimistic about. The alternative may be to refund the points, but this is not much use.
So the lesson is to definitely check that the agent gets the dates right for flights crossing time zones with AA!
Has anyone had a similar situation, and been able to rectify it??
P.S. this was booked by the Australian AA office, which by all accounts are not very good - this would seem to reaffirm it.
However, even though the booking was made last July, she has only just noticed that there was a fairly significant mistake in the booking for her return LHR-KUL-ADL leg on MH. She has been booked (by the phone agent) in June on:
Thursday MH1 LHR-KUL 10PM - 5:35PM (arriving Friday)
Thursday MH139 KUL-ADL 10:30PM - 8:15AM
I'm not sure how this booking was able to be processed by the agent as it's clearly impossible for her to make that second flight!! AA reckon that as award space is all full now, that all they can do is ask MH to open up an extra seat for them, which I'm not optimistic about. The alternative may be to refund the points, but this is not much use.
So the lesson is to definitely check that the agent gets the dates right for flights crossing time zones with AA!
Has anyone had a similar situation, and been able to rectify it??
P.S. this was booked by the Australian AA office, which by all accounts are not very good - this would seem to reaffirm it.