Bookings Area of Qantas Website not working?

[AstroBBoy]

Is anyone else having troubles with the Qantas bookings area of the website lately? For the past 2 weeks I get this message when I view my bookings:

"Please try again now or come back later. If you need further assistance contact the Frequent Flyer Service Centre."





I have a bunch of flights and hotels booked.. surely there is no limit in how many it can display.
I end up going to the Royal Jordanian site to look at my flights.

I've cleared my cache, tried a new browser, tried a new computer... all with the same result. There is no point ringing their customer support because that will be a waste of time.

 

[Scash]

Yes I've been experiencing the same issue.

 

[flyingfan]

Had this for a week or two now. It seemed to get better but now it won’t work at all.

 

[SimonR32]

Get the same issue, funnily enough I just emailed them about it today.

Does your cart also come up exclamation mark and an error?

 

[AstroBBoy]

Does your cart also come up exclamation mark and an error?

Yes! It also has this.

I am curious if you get a sensible response (if any).

 

[abby-line]

I've also been unable to see any bookings for weeks now. Also get the exclamation mark.

 

[SYD]

Working fine for me and I haven’t noticed any disruptions over the last few weeks. Perhaps try doing the usual “fix all“ clear cookies/history etc

 

[AstroBBoy]

Working fine for me and I haven’t noticed any disruptions over the last few weeks. Perhaps try doing the usual “fix all“ clear cookies/history etc

I've cleared my cache, tried a new browser, tried a new computer... all with the same result.
It seems to be certain accounts.

 

[abby-line]

Working fine for me and I haven’t noticed any disruptions over the last few weeks. Perhaps try doing the usual “fix all“ clear cookies/history etc

done, annoyingly, doesn't fix it.

 

[SYD]

I've cleared my cache, tried a new browser, tried a new computer... all with the same result.
It seems to be certain accounts.

Funny thing, I have an old voucher that appears in “My Bookings”. For ages, it would just spin a wheel and not show anything but it’s actually showing the details now (Even though it was converted to a now used/expired UATP)…

So, it does seem like they‘ve fixed something and broken something else…

 

[AstroBBoy]

For the first time in weeks its working this morning! Maybe its fixed for everyone now?

 

[RooFlyer]

So, it does seem like they‘ve fixed something and broken something else…

Perhaps for the first time, Qantas is consistently consistent?

 

[SimonR32]

For the first time in weeks its working this morning! Maybe its fixed for everyone now?

I got a reply to my email that had nothing to do with my enquiry...

"Thank you for your email regarding assistance with a travel booking.


So we can best help you as quickly as possible, please contact the Qantas Airlines team on 13 13 13. They’re available 24 hours a day, 7 days a week and are happy to answer any queries you may have.

Overseas and need assistance with your travel booking? Please visit qantas.com/au/en/support/contact-us

Kind regards,

Roma"

BUT bookings is now working today, so all is well that ends well

 

[abby-line]

Mine still not working

 

[Rob P]

Oops I just did a separate post on this not realising there was a conversation started.
Same for me. Two weeks now I get the error message with same words plus the ! in the cart. Have spoken with three different Qantas people but o no one seems capable of resolving. Just lodged a complaint form and did a Tweet. This is ridiculous.

Post automatically merged: Apr 18, 2023

Any chance of someone from AFF approaching Qantas for us on this one?

 

[AstroBBoy]

Yesterday mine worked for the first time in weeks. Now this morning its back to busted.

 

[aus_flyer]

Same problem here

 

[Lynda2475]

Ive had this ! error ever since the last DSC booking window, at some point I must have left a flight I was looking at in the trolley and instead of it just being removed after a time out period I get this error. I have not tried to book anything else since.

But I can see all my future bookings both flights and hotels.

 

[Rob P]

My bookings have reappeared last night, yeah! The Exclamation mark is still there for the cart though. Have had no communication from Qantas other than when I used the complaint form they did say it had been passed to the web team. That was at least 2 weeks when it was not working. Now I can see my 32 flights and 19 hotel bookings!

 

[Flyfrequently]

Yes! It also has this.

I am curious if you get a sensible response (if any).

Same @AstroBBoy , my exclamation mark is still there, it's been there since well before Easter.
Good thing I'm just looking and not wanting to book in the short term.