I have used this service twice - yes first time to find was pretty bad. Over 3 to 4 day stay away it is great value, the service from staff was outstanding. We came back from Hobart in J, by the time we got to the downstairs baggage - out came our bags just as we arrived (first) - 30 seconds to valet - car waiting - pay - in car. It was an amazing 5 minutes max from Jet aircraft to car.Will use every time now.