Business Class transfer to a different flight

[Vic]

No, the original tickets were classic reward flights. Hence, fully changeable and cancellable (or they were at that time anyway).

I upgraded them with classic upgrade rewards.

Hence I don't think any favour was done as such. The QCS guy may have assumed the original tickets were cash non-flex economy tickets. But surely the underlying ticket class would be visible in their IT system? Maybe not.

M

Post automatically merged: May 6, 2022

Sadly the BPs have already been shreaded.

What this means is your underlying airfare was economy. that is the award flight. the upgrade is separate, and if you change flights then the upgrade is not guaranteed. In fact, more often than not you will lose the upgrade.

Yes, you economy award fare is flexible. but I'm pretty sure you're quoting the covid flexibility.
No the upgrade is not flexible.

Read the FAQ here:

https://www.qantas.com/au/en/frequent-flyer/use-points/classic-upgrade-rewards.html

Original fare conditions apply, = economy award.
Further, when you changed flights, and they change the economy award fare, you effectively cancelled the upgrade:

Will I be charged if I cancel my Classic Upgrade Reward?​

You may cancel an unconfirmed request for an upgrade without forfeiting your Qantas Points at any time prior to the scheduled flight departure.
Should your upgrade request be confirmed and you choose to cancel your upgrade request more than 24 hours before the scheduled flight departure, your Classic Upgrade Reward will be refunded subject to a 5,000 points cancellation fee.
If you cancel your upgrade request or fail to board a flight for which you have redeemed points for a Classic Upgrade Reward within 24 hours of the scheduled flight departure, you will forfeit the points used and a seat may no longer be available in your original booked class.

Is it cough the qantas person didn't warn you? YES!!!
Should you ask for a refund of the upgrade points? Yes, but don't expect to get them.
Does business printed at the top of your boarding pass mean anything? No.

 

[Franky]

What this means is your underlying airfare was economy. that is the award flight. the upgrade is separate, and if you change flights then the upgrade is not guaranteed. In fact, more often than not you will lose the upgrade.

Yes, you economy award fare is flexible. but I'm pretty sure you're quoting the covid flexibility.
No the upgrade is not flexible.

Read the FAQ here:

https://www.qantas.com/au/en/frequent-flyer/use-points/classic-upgrade-rewards.html

Original fare conditions apply, = economy award.
Further, when you changed flights, and they change the economy award fare, you effectively cancelled the upgrade:


Is it cough the qantas person didn't warn you? YES!!!
Should you ask for a refund of the upgrade points? Yes, but don't expect to get them.
Does business printed at the top of your boarding pass mean anything? No.

I think your explanation is the most clear of all of them over this saga. Personally, I can’t see the problem as the OP seems to have more than a working knowledge of the QF system, and if he requested a cancellation to get away on an earlier flight, then he should be aware of the consequences. QF has enough problems on their hands without having to sort this out.

 

[MikeG]

I think your explanation is the most clear of all of them over this saga. Personally, I can’t see the problem as the OP seems to have more than a working knowledge of the QF system, and if he requested a cancellation to get away on an earlier flight, then he should be aware of the consequences. QF has enough problems on their hands without having to sort this out.

Nice. If you read the first post I was asking for advice because I didn’t grasp all of the ramifications. Thanks bud for telling me I should know better. Not entirely helpful.

 

[justinbrett]

Nice. If you read the first post I was asking for advice because I didn’t grasp all of the ramifications. Thanks bud for telling me I should know better. Not entirely helpful.

I'm platinum and been flying Qantas for 20 years and even I would have had to look up the T&Cs to see what the procedure is in your situation.

I would send the email - you've got nothing to lose.

 

[kangarooflyer88]

I think your explanation is the most clear of all of them over this saga. Personally, I can’t see the problem as the OP seems to have more than a working knowledge of the QF system, and if he requested a cancellation to get away on an earlier flight, then he should be aware of the consequences. QF has enough problems on their hands without having to sort this out.

To be fair, it doesn't take much to become a QF Gold, and I say that as someone who received the status with one trip to DRW from SYD on QF via a status match in 2021. I've been flying JQ and to some extent QF since 2021 and am only now beginning to get the hang of the program. Certainly at this point I know way more than the ins and outs of UA's frequent flyer program than QF's!

Indeed one of the big problems with QF is their attitude that they don't frankly care. We see that with the appealing customer service queues and mayhem at SYD at security. While that may be suitable for regional airlines like QF, I would encourage you to look at UA, AC, LH and others who actually do care just a little bit about their customers!

-RooFlyer88

 

[Franky]

Nice. If you read the first post I was asking for advice because I didn’t grasp all of the ramifications. Thanks bud for telling me I should know better. Not entirely helpful.

Like many, I did read the first post, but it seemed to me that you were'nt taking in the advice being given by others. Another poster stated 'I find little to complain about'. And even you said what you did was silly really...

 

[GDale]

No, the original tickets were classic reward flights. Hence, fully changeable and cancellable (or they were at that time anyway).

I upgraded them with classic upgrade rewards.

Hence I don't think any favour was done as such. The QCS guy may have assumed the original tickets were cash non-flex economy tickets. But surely the underlying ticket class would be visible in their IT system? Maybe not.

M

Gotcha, thanks - though the two methods I talked about still stand.

In method one (the modify your ticket method), they would've had to cancel your U class upgrade (where you would've forfeited the points anyway), then moved you from X class on your original flight to a X class on your new flight - and most likely there wouldn't have been any X class seats left on the new flight, so you wouldn't have been able to fly ahead at all. Keep in mind that "changeable" just means you can change to another flight with award availability, and cancellation wasn't an outcome you wanted, so neither of those flexible flying options would've actually helped you to fly ahead on the same day without costing more.

In method two (the airport control method), they would've looked at cabin seat availability (not fare bucket availability) and moved your flight and seat without changing the ticket. This gets you what you asked for (the earlier flight that is).

So I still think they did the right thing process wise to achieve what you asked for, but clearly failed in getting across what this all means for you.

 

[RichardMEL]

I might have missed this but while the BP said Business (weird) with a row 23 assignment (not unusual to be that far back on a same day change) my question is..

- did the actual aircraft you flew on have a J cabin?

Remember some 717's are all Y and some of those do fly in/out of CBR and/or can be subbed from time to time.

So if the aircraft had no J cabin it wouldn't be catered as such and of course J would not be available.

re the question about receiving J amenities while in Y (if the aircraft had a J cabin/service) - that's very much up to the crew/CSM on board and on such a short flight they may not have been able to get back to any status pax in the back to offer wine, specially that far back. It's never been a published benefit in my experience and happens from time to time, usually to those in the first few rows of Y past the J cabin.

Anyway my advice is that if you only flew in Y, you should get the points for the requested upgrade to U back. Nothing else though. It was a request to fly earlier, and were advised of Y only (regardless of what the BP may have said - which I still don't quite understand tbh) and accepted that as OK. When it's a voluntary change then your options are limited in terms of anything "owed" imo.

 

[MikeG]

Yes. I was offered the one remaining business class seat but as I was travelling with my wife I decided to sit us together in economy.