Tue 15 Apr arrival at Chicago O'Hare Airport
After hearing fellow AFFer Storyteller's horror story of a 4 hour customs clearance in ORD I wasn't sure what to expect on arrival I only hoped we had sufficient time to make our connecting flight to Boston at 1827. Any extra time for a visit to the United Club would be a bonus.
For those who haven't been to the USA before the arrival process is normally a 3 step process - firstly lining up to be processed by CBP which includes having your photo taken & fingerprints recorded after which you grab your checked luggage off the baggage carousel before lining up again to hand in your blue arrival card that you are given on the inbound flight.
It took us about 5 minutes to walk from the arrival gate M16 down the escalators to the customs area. We noticed a sign that said 'One Stop Clearance' which I'd never heard of before. We asked the official at the entrance of the queue what it was all about & they explained we were eligible to use it if we had carry on luggage only which we did. This service is only available for Terminal 5 arrivals.
There were only a couple of people in the queue ahead of us and before we knew it we were in front of Officer Ryszta who took our photos, fingerprinted us then collected the blue customs form and it was exit stage right - down a corridor that bypassed the baggage carousel area entirely so were landside just 10 minutes after stepping off the aircraft. No grief for both of us being on the one form when we have different surnames and gasp, aren't married. Must be just a LAX thing.
O'Hare 1-Stop
Looking at the departure screens our connecting flight to Boston was departing from T1 so we took the airport transit system (ATS) skyrail linking all the terminals for the short hop from T5 to T1.
There are 4 terminals at O'Hare Airport 1,2,3 & 5. There is no terminal 4 is explained below.
“Terminal 4 became a temporary location for the international terminal in 1984,” says Gregg Cunningham, spokesman for the Chicago Department of Aviation. “When a new international terminal opened in 1993, officials decided to change the number to 5 to avoid any confusion.” The old Terminal 4, located in the ground level of O’Hare’s parking garage, now serves as the airport’s bus-shuttle depot. The number isn’t retired, though; eventually, Cunningham says, a new building will be christened Terminal 4.
View from the skyrail. It was a chilly 0 degrees Celsius (32 deg F) on arrival not that we had to set foot outside the terminal.
The Hilton O'Hare Airport.
On arrival at Terminal 1 we went up the First Class checkin which is on the far right past all the Premier Access Counters to enquire about catching an earlier flight to Boston. Instead of looking at the computer in front of them the CSA told us to check on the computer screen ourselves which is adjacent to each checkin counter and if we were able to change then it would allow us.
I was a bit surprised by this because having flown in First on AA I've always found the AA staff at the Premium checkin counters extremely helpful. I went through the exercise knowing full well the computer would say no because it was an award ticket however some airlines don't go by what fare bucket you're originally booked (I class) in but the cabin you're ticketed for ie F and are happy to move you.
There were 3 CSA's at the adjacent F counter all deeply engrossed in a conversation clearly ignorant of what the "C" & "S" stands for in CSA. Realising this was a fruitless exercise we decided to get to the lounge and check the Expert Flyer app first before approaching the Lounge Angels and maybe having better luck there.
We headed through to the TSA Pre-Check/Premier Access screening point which was a breeze as you don't have to remove shoes or take laptops or liquids out of your carry on luggage. I got through to the other side and noticed that SO wasn't behind me anymore and for some reason was in the general queue so doesn't emerge for another 15 minutes.
What I didn't find out until afterwards that his boarding pass didn't have the all important 'TSA Pre-Check' stamped on it as it's a random thing apparently, so while he was eligible to use the 'Premier Access' lane some security person decided to close it "because nobody was using it". Another passenger was going off at TSA for closing it but as always with airport security you have to adopt the approach 'the referee is always right' or your life will suddenly become rather difficult.