Just want to say "thanks a lot" (NOT!) to the person who now has my video camera, which my husband accidentally left behind in the overhead locker on a recent Virgin flight.
Incidentally, Virgin Lounge staff in Melbourne were very helpful in trying to locate the camera once we realised we'd lost it (a few days after our flights) but when we had phoned Virgin's general number and spoken to lost property prior to that, they said it was a lot of work to look back on the 2 flights we'd taken and they'd call us back (which they never did).
In our general experience, Virgin Lounge staff and facilities are much better than Qantas.
Incidentally, Virgin Lounge staff in Melbourne were very helpful in trying to locate the camera once we realised we'd lost it (a few days after our flights) but when we had phoned Virgin's general number and spoken to lost property prior to that, they said it was a lot of work to look back on the 2 flights we'd taken and they'd call us back (which they never did).
In our general experience, Virgin Lounge staff and facilities are much better than Qantas.