Can I get a flight credit for a cancelled intl award instead of a refund?

[Airbumps]

Hi Guys,

Normally I'd want a refund back to my CC for a cancelled award flight, but the card I used to pay for these flights (Virgin Money) has long since been churned and I simply don't want to jump through the hoops of dealing with both Virgin Australia and then Virgin Money trying to get a refund cheque.

So I want to know if its possible to cancel an award (its all SQ flights BKK-SIN-MEL) and take a credit instead of refund back to credit card? I know I'll use the credit in the next 12 months so no issues there, just want to avoid the pain of dealing with Virign Money.

Cheers

 

[henrus]

So I want to know if its possible to cancel an award (its all SQ flights BKK-SIN-MEL) and take a credit instead of refund back to credit card?

Nope, only cash fares can be turned into a credit.

 

[Airbumps]

Thanks for that. Not the news I wanted to hear but sort of what I expected. Guess I'll just have to argue and wait either Virgin money for the refund cheque to arrive.

 

[Human]

I discovered the hard way during COVID to never book travel on cards that I churn. It’s just not worth the hassle.

 

[Airbumps]

I discovered the hard way during COVID to never book travel on cards that I churn. It’s just not worth the hassle.

Yep, this is sage advice and advice I’ll be adhering too moving forward. If it was a regular bank or AMEX I wouldn’t mind so much, but being Virgin money (Citibank I think?) I know it will be painful