Can you track booking history for Qantas?

[roslynm]

Hi, having a dispute with Qantas. I made a booking for partner & myself in Feb23 using points & paying taxes for travel in Oct 23. In March 23, found a better, cheaper route. I cancelled the original bookings & made the news ones for both of us. All were on the same Booking Reference ID. Qantas refunded the points, we had to chase the taxes but the difference has since been refunded.

Both Partner & I received 4 days notice emails to travel, then 1 days notice email to travel. When arriving at Sydney Airport, partners booking was fine. Mine was not. Qantas said my ticket had been cancelled and the plane was full. However. The seat next to my partner was still allocated to me, but they said my ticket was cancelled! (How can I have an allocated seat without a ticket?)

Trying to resolve this was over the phone from the airport as it was a rewards booking. I was told I had to purchase a new ticket. They also had to release my seat (which I still had with a supposed canx ticket) to be able to issue me a new ticket at $$$s. Ticket Purchased, I got on the plane with minutes to spare.

Now trying to resolve the issue after arriving back home, I can't find the emails for the booking or the changes made and can only see the points transactions on the FF statement.

IS there a way to get the booking history on a Booking reference ID so I can methodically work thru this & get a refund for the unused ticket Qantas said was cancelled?

 

[CaptainCurtis]

Did you at any point do a chargeback with your bank / credit card to get the taxes back? Sounds very similar to an issue I had a while ago.

 

[encryptededdy]

I cancelled the original bookings & made the news ones for both of us. All were on the same Booking Reference ID. Qantas refunded the points, we had to chase the taxes but the difference has since been refunded.

Could you clarify how you managed to cancel and rebook using the same booking reference? Did you call up/use the website to change the existing booking?

It sounds like your changed flight never ticketed (especially if you never received a confirmation email) , but I would expect Qantas to own that and ticket it for you there, which it sounds like they didn't.

On your FF statement, are you confident points were taken for the new flight? I feel like often that only happens once its ticketed.

Was your partner on the same booking? It's quite odd to have a ticket issued for one passenger but not the other...

To my knowledge only Qantas (and maybe a travel agent) can pull the history for the booking. Not sure how long it sticks around after travel is completed.

 

[roslynm]

Could you clarify how you managed to cancel and rebook using the same booking reference? Did you call up/use the website to change the existing booking?

It sounds like your changed flight never ticketed (especially if you never received a confirmation email) , but I would expect Qantas to own that and ticket it for you there, which it sounds like they didn't.

On your FF statement, are you confident points were taken for the new flight? I feel like often that only happens once its ticketed.

Was your partner on the same booking? It's quite odd to have a ticket issued for one passenger but not the other...

To my knowledge only Qantas (and maybe a travel agent) can pull the history for the booking. Not sure how long it sticks around after travel is completed.

Canx & rebooking were both made via phone call.
The Original points were credited & new booking points taken on the
same day on the activity statement.
Both people were on the same booking reference. Partner was able to travel so was obviously ticketed. Q said my ticket was cancelled.