Cancelling Reward Nights bookings

[JohnK]

Is this possible? I thought it was but I am having an issue trying to cancel an existing reward night booking. This is the text that appears next to cancellation in the room rate/type box.

Canceling your reservation before 4:00 PM (local hotel time) on Sunday, 15
January, 2012 will result in no charge. Canceling your reservation after 4:00 PM
(local hotel time) on 15 January, 2012, or failing to show, will result in a
charge equal to the first night's stay per room to your credit card. Taxes may
apply. Failing to call or show before check-out time after the first night of a
reservation will result in cancellation of the remainder of your reservation.

Total used 75,000 points for 5 nights on points + pay.

 

[serfty]

Just cancel onlone; take screen dumps (to .pdf's) as you go though each step.

The 75K should show up online as being credited to your account soon enough.

 

[JohnK]

I tried to cancel online. Keep getting an error!

The requested rate does not allow guarantee without a credit card.

Interesting there are now 20 transactions for 31/12/2011 on my account activity that roughly look like this

Redeemed points for Reward Night stay on 16 Jan 2012 -15000 pts.
Reward Night stay reversal for 16 Jan 2012 15000 pts.

 

[serfty]

In that case I suggest you call.

 

[JohnK]

Called Priority Club this morning. Award booking is now cancelled and I have been refunded 75,000 PC points for the 5 nights.