Can't log in to VA Business Flyer rewards portal - password expired?

[Mattg]

I've been trying to log into the Virgin Australia Business Flyer rewards portal for about half an hour, and still can't get it to work. Am I doing something wrong or is the website just broken?

I can log into my account via the booking portal without issues. But when I try logging into the rewards portal (this requires you to login again, for some reason), it asks me to enter my username & password again and then doesn't accept them. I get this error:



I then tried to reset the password, but the "reset password" email isn't coming through when I try to do this.

So I then tried calling VA Business Flyer. They sent me a link to reset my password, which I did, but when I tried then logging into the rewards portal again with the new password I got the exact same error message. And the "reset password" link still doesn't come through.

What am I doing wrong?

 

[RooFlyer]

Something's borked. I also get 'password expired' but when I do a 'forgot password, and enter my username, I get

 

[VPS]

Same issue here