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A question for the brains trust.
Our flights were on a One World Classic Award. Normally, once you take your first flight you can not change the routing although I believe you can change the date or time of subsequent flights. If you miss a flight then the remainder of the itinerary is cancelled.
Does any one have any knowledge or experience as to what happens when you can't/don't complete a sector due to medical reasons? I will wait until returning to Oz before ringing QF as being on hold from Lima for an hour would be very costly.
(I'll also post this on the One World Wiki.)
I now have the answer to my question....
On a OneWorld Classic Award through Qantas, you cannot change the routing once the first flight has been flown.
You can however change the date and/or time of a flight: provided it is on the same route, same fare class, same airline, and of course there is availability on a suitable flight. It does not matter whether the next flight is cancelled due to illness or any other reason (except, of course, where it is the airline that cancels the flight).
So in our case, we could have changed our flight from SCL to AKL to later in the year provided there was availability and we were prepared to pay our own way back to SCL to continue our journey. Given that award flights on this sector are notoriously limited, we were fortunate to get the original flights; chances of finding award seats on alternative dates was not good.
So....all future flights on this booking have been cancelled (including our flights to India and Sri Lanka in October).
We do however get a refund of the taxes on the unused flights and we can claim reimbursement of our unused points from our travel insurance. How they are going to work out how many points to refund/reimburse remains an interesting question.