"Catering Issue" today MEL-PER, Management wanted plane to depart with nothing!

[oz_mark]

Moreover, I would be seriously looking at who really stuffed up on the ground with the "wrong catering", and hanging them out to dry.

It begs for some comprehensible explanation, "How in the heck do you load the wrong plane with catering?"

Most likely an incorrect gate was recorded somewhere along the way (gate change from planned maybe), or the catering truck pulled up at the wrong gate.

I've been on plenty of flights delayed due to catering issues.....

 

[jb747]

It's easy to 'blame management'. I want my people to solve problems and not just pass the buck. Yes, I can believe catering stuffed up, but I don't believe the captain or the crew can't do more.

Like what? Loaves and fishes?

It wouldn't surprise me this captain was happy to wear certain uniforms or make certain announcements last year that 'management' didn't approve either.

A cheap and quite unrelated dig.

 

[whatmeworry]

Would it be an OHS matter. What if there was a medical emergency? Even food would be required, considering a passenger could diabetic.

 

[nlagalle]

Like what? Loaves and fishes?

You should have run down to the catering factory and made those meals yourself!

A cheap and quite unrelated dig.

Agreed.. one has nothing to do with the other.

 

[Leumas]

As a customer, I don't care if it's catering that screwed up or it's 'management's decision'. The long and short of it is - Qantas screwed up this time. They can:

a) Have plans for some quick sandwiches from shops at the airport
b) Grab catering from Qantas Club
c) Apologise and organise something when they land
d) <insert your own suggestions>

Now, I'm sure some form of apology was given and something was probably done at the other end, in addition to blame management. In any organisations, as soon as I hear the words 'blame management', I know you aren't focused on serving your customers, you're only interested in passing the buck and covering your own behind.

I represent the company I work for, and I'm not going to blame someone else in my organisation if there's a problem.

Regardless, I'm sure the captain just chose the wrong words...

 

[mannej]

As a customer, I don't care if it's catering that screwed up or it's 'management's decision'. The long and short of it is - Qantas screwed up this time. They can:

a) Have plans for some quick sandwiches from shops at the airport
b) Grab catering from Qantas Club
c) Apologise and organise something when they land
d) <insert your own suggestions>

Now, I'm sure some form of apology was given and something was probably done at the other end, in addition to blame management. In any organisations, as soon as I hear the words 'blame management', I know you aren't focused on serving your customers, you're only interested in passing the buck and covering your own behind.

I represent the company I work for, and I'm not going to blame someone else in my organisation if there's a problem.

Regardless, I'm sure the captain just chose the wrong words...

Did catering not get loaded in the end?

 

[v8Statesman]

Ahh, you have flown in the USA too

I always get food on my AA flights!

What happens past approx row 4 I don't know

 

[Leumas]

Did catering not get loaded in the end?

Like I said, the captain shouldn't have said those words. Brownie points scored (if catering was loaded at the end), but even more could have been possible.

Anyway, I shall get off my soapbox.

 

[Flying mermaid]

This happened to us last year, however it was only SYD-CBR...... Everyone was on board and the hostie made an announcement to say there had been a problem with catering and did people want to wait for it or fly without. There was fairly unanimous agreement that we didn't need it.....

 

[Mgjdubs]

Note to self: take bottle of water and box of Ritz crackers (favourite crackers ) on next plane trip.

 

[v8Statesman]

This happened to us last year, however it was only SYD-CBR.......

A little bit different to MEL-PER!

 

[Greggsy]

At the Moranbah Qantas office, they have cases of beer on hand in case of 'catering issues'. There would be rioting on board from the fluoro brigade if there was dry afternoon flight.


Greg.

 

[JohnM]

I always get food on my AA flights!

What happens past approx row 4 I don't know

It's row 6 - and don't forget FEBO:mrgreen:.

 

[v8Statesman]

It's row 6 - and don't forget FEBO:mrgreen:.

I've never seen FEBO at play. Always seem to be served first in front row.

 

[JohnM]

I've never seen FEBO at play. Always seem to be served first in front row.

It's always been in play IME. They do serve the drinks from the front, though.

 

[anat0l]

At the Moranbah Qantas office, they have cases of beer on hand in case of 'catering issues'. There would be rioting on board from the fluoro brigade if there was dry afternoon flight.


Greg.

If the fluoro brigade had to insist on it so then they can go to Hell.

What a petty demand :evil: Is it too much to ask that there be some decorum until you get home?



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[Greggsy]

If the fluoro brigade had to insist on it so then they can go to Hell.

What a petty demand :evil: Is it too much to ask that there be some decorum until you get home?
[/I]

Decorum and miners (or bogan construction workers) is something you don't see often in the same sentence, particularly on a 2 hour Dash 8 flight at the end of the working week.



Greg.

 

[serfty]

I've never seen FEBO at play. Always seem to be served first in front row.

Fequently served front to back, but i have noticed that in recent years that orders are consistently taken in line with "preferences" (AKA FEBO).

 

[Simo]

That could be a real major issue for pax health.

I have been on a flight once when they ran out of Coffee and the FA said when we landed that if we wanted a coffee they could organise one at the airport just had to let them know when departing the flight.

I don't think anyone did as I just wanted to get home.

 

[Simo]

This happened to us last year, however it was only SYD-CBR...... Everyone was on board and the hostie made an announcement to say there had been a problem with catering and did people want to wait for it or fly without. There was fairly unanimous agreement that we didn't need it.....

I did a SYD-CBR flight and we had a tail wind and turbelance so catering didn't get out apart from a few J paxs and they didn't get a coffee as the captain had the fasten seat belt light on then we had to land.

I had breakfast in the lounge before the flight