CB Rewards Platinum 2:1 VA, SQ KF / VA now [was 15K:10K]

[deka2]

I just transferred a lot of points from my Select card to Krisflyer, and enquired the rate of redemption from my Citibusiness Card, and was told it is 1.5/1 to both Krisflyer and Velocity..

 

[lovetravellingoz]

I just transferred a lot of points from my Select card to Krisflyer, and enquired the rate of redemption from my Citibusiness Card, and was told it is 1.5/1 to both Krisflyer and Velocity..

I just called and was told for CitiBusiness it is 2:1....but I have a Plat and not a Select.

I also complained about the lack of notice.
They claimed I was written to, but I refuted that.

Has anyone been given notice in writing?

 

[kpc]

That really sucks:

Singapore Airlines KrisFlyer
Citibank cardholders can transfer points to Singapore Airlines KrisFlyer program at:
Citibank Rewards Credit Card - Select and Signature cardholders:
1.5 Citibank reward points = 1 KrisFlyer mile, redemptions must be in multiples of 15,000 Citibank reward points

Was it always 1.5 CitiRewards to 1 Krisflyer? I thought it was 1:1 but I sweep directly into QF so not sure.

 

[lovetravellingoz]

Looks like my Citibank Cards may go into retirement again. Are currently free, and so will not cancel, will just not use.

As I like to go to KF, urn is now just 0.625 KF point per $. May have to think on the 1;1 QFF cards...

Let's hope more companies move to accepting payments from PayPal.

 

[Cruiser Elite]

Has anyone been given notice in writing?

A question that needs to be asked and answered by those affected.

If the answer is no would hope that Citi compensate in first instance and if not hope some of you guys will head off to Financial Ombudsman Service – Financial Ombudsman Service (FOS)

Changing transfer rate on points previously earned without notice is just not acceptable.

 

[lovetravellingoz]

Was it always 1.5 CitiRewards to 1 Krisflyer? I thought it was 1:1 but I sweep directly into QF so not sure.

Was not 1;1 to KF

I started using Citibank when years back then went from 2:1 to 1.5:1....combined with many other VISA/MC dropping to 0.5 point per $.

 

[hummel]

I just downloaded the Citibank app.

And tried to redeem my points in KF miles, no dice. Just give's me an error to contact CitiBank.

Ok back in the office now. I transferred 15000 points for 10000 miles through online banking, will see what it posts.

But also thought I'd try again on mobile device. See below.

Citibank Platinum:

 

[lovetravellingoz]

You can also move at 1.5 to 1 on Plat by CALLING up and have them do it.....and oddly online in 20K increments!

suspect this is just temp though as wording on website says Plat is 2:1.

CitGold though on phone is now 2;1..so I have complained and ask them to get back to me.

 

[kamchatsky]

Actually, even using PC browser, when you try to do actual transfer, it is still 1.5:1 for Platinum card holders (ie what they say in the page is not what is programmed in their points transfer page). But I already submitted my transfer using Citibank mobile App so I cannot officially test this.

 

[hummel]

You can also move at 1.5 to 1 on Plat by CALLING up and have them do it.....and oddly online in 20K increments!

suspect this is just temp though as wording on website says Plat is 2:1.

CitGold though on phone is now 2;1..so I have complained and ask them to get back to me.

I moved some points across to KF in February and did it by calling. I seem to remember not being able to do this online at the time... ??

 

[deka2]

I was also told the transfer rate to KF was 1.5/1, twice, but when the lady tried to put it through came up as 2/1.
Supervisor could not help, so they are getting back to me.

 

[lovetravellingoz]

I was also told the transfer rate to KF was 1.5/1, twice, but when the lady tried to put it through came up as 2/1.
Supervisor could not help, so they are getting back to me.

Just got home and moved my wife's Plat points to SQ. Went at 1.5 which operator confirmed.

 

[kamchatsky]

I am sure that there will be a high volume of transfers, which will alert the IT team to update the points transfer calculator ...

 

[kamchatsky]

Looking at their CItibank Rewards T&Cs below, looks like they could get away to change the price of "individual items":

The file below can be access from their Velocity/Krisflyer redemption page at Terms and Conditions:
https://www.citibank.com.au/global_..._Program_TandCs_for_Classic_Gold_and_Plat.pdf

General
6.1 We may decide not to offer one or more of
the Rewards Programs. If we do this we will
give all participants in the relevant Rewards
Program at least 90 days written notice
before we terminate the Rewards Program,
including whether any points may be
transferred to another Rewards Program or
must be redeemed before a particular date.
6.2 We may vary these Rewards Terms and
Conditions from time to time. We will notify
you of a change in the following ways:
• If we change the rate at which all Points
in the program are generally earned or
converted we will give you 90 days written
notice of that change;
• We will give you 30 days written notice
of other changes to these Terms and
Conditions;
• If we change the Point value of individual
goods or services in the program to reflect
changes in the price charged by our
suppliers for those goods or services, or if
a particular Reward is unavailable we will
notify you on our Rewards website at the
time you redeem your Reward.


...


11. Airline Loyalty Programs
11.1 If your account allows you to redeem Points
for Airline Loyalty Points, the types of
Airline Loyalty Points that we offer may
change over time because of decisions
taken by the airline. Please refer to the
current Rewards catalogue or the Rewards
website for details of which Airline Loyalty
Points are currently offered.
11.2 You must be a member of the Airline
Loyalty Program in which you wish to
claim Airline Loyalty Points and have
advised us of your Airline Loyalty Program
membership number prior to any such
redemption.
11.3 If you are a member of the Airline Loyalty
Program, you are subject to the terms and
conditions of the Airline Loyalty Program.
1211.4 If you redeem Points for Airline Loyalty
Points, the Airline Loyalty Points may
take up to 28 business days to appear in
your Airline Loyalty Program membership
account.

 

[lovetravellingoz]

They called myself back. They are not budging on the 2;1 for Citibusiness, if even only for points already accrued.

 

[deka2]

I wonder what the banking ombudsman would have to say about this.

 

[hummel]

As documented in my post's yesterday I transferred my points to KF. 2 transaction, one via online banking and one via mobile device. Results as follows:

[TABLE="class: appCellBorder1, width: 100%"]
[TR="class: appaltbgvivid, bgcolor: #FBFCFE"]
[TD="class: appCellBorder2 appfld"]02/05/2013 [/TD]
[TD="class: appCellBorder2 appfld"]**************[/TD]
[TD="class: appCellBorder2 appfld"]4000[/TD]
[TD="class: appCellBorder2 appfld"]Singapore Airlines KrisFlyer Frequent Flyer Points [/TD]
[TD="class: appCellBorder2 apptxtR"]45,000 [/TD]
[TD="class: appCellBorder2 appfld"]Fulfilled [/TD]
[/TR]
[TR="class: appaltbg, bgcolor: #F7F9F9"]
[TD="class: appCellBorder2 appfld"]02/05/2013 [/TD]
[TD="class: appCellBorder2 appfld"]**************[/TD]
[TD="class: appCellBorder2 appfld"]4000[/TD]
[TD="class: appCellBorder2 appfld"]Singapore Airlines KrisFlyer Frequent Flyer Points [/TD]
[TD="class: appCellBorder2 apptxtR"]15,000 [/TD]
[TD="class: appCellBorder2 appfld"]Fulfilled [/TD]
[/TR]
[/TABLE]

• 02 May 2013Citibank Australia Transferred to KrisFlyer
  10000 miles​
• 02 May 2013Citibank Australia Transferred to KrisFlyer
  30000 miles​

 

[hummel]

They called myself back. They are not budging on the 2;1 for Citibusiness, if even only for points already accrued.

Absolute joke.

 

[lovetravellingoz]

As documented in my post's yesterday I transferred my points to KF. 2 transaction, one via online banking and one via mobile device. Results as follows:

[TABLE="class: appCellBorder1, width: 100%"]
[TR="class: appaltbgvivid, bgcolor: #FBFCFE"]
[TD="class: appCellBorder2 appfld"]02/05/2013[/TD]
[TD="class: appCellBorder2 appfld"]**************[/TD]
[TD="class: appCellBorder2 appfld"]4000[/TD]
[TD="class: appCellBorder2 appfld"]Singapore Airlines KrisFlyer Frequent Flyer Points[/TD]
[TD="class: appCellBorder2 apptxtR"]45,000[/TD]
[TD="class: appCellBorder2 appfld"]Fulfilled[/TD]
[/TR]
[TR="class: appaltbg, bgcolor: #F7F9F9"]
[TD="class: appCellBorder2 appfld"]02/05/2013[/TD]
[TD="class: appCellBorder2 appfld"]**************[/TD]
[TD="class: appCellBorder2 appfld"]4000[/TD]
[TD="class: appCellBorder2 appfld"]Singapore Airlines KrisFlyer Frequent Flyer Points[/TD]
[TD="class: appCellBorder2 apptxtR"]15,000[/TD]
[TD="class: appCellBorder2 appfld"]Fulfilled[/TD]
[/TR]
[/TABLE]

• 02 May 2013Citibank Australia Transferred to KrisFlyer
  10000 miles​
• 02 May 2013Citibank Australia Transferred to KrisFlyer
  30000 miles​

Yes I moved 75K from my Plat to have 50K arrive at SQ.

 

[Arrow29]

Very unimpressed that Citibank would devalue the transfer rate without any notification at all! I can unequivocally state that I have not been contacted by phone, mail or email. I'm quite new to the points game and relatively new to the work force and had hoped to warehouse my points to transfer to krisflyer in a few years when I had enough to treat ourselves to long-haul business or first. Just put through 45k from my Plat with the calculator saying 30k miles due in SQ so hopefully I managed to beat the new transfer rate. Thanks to this forum for highlighting this, I would have never noticed otherwise!