Change fee for inverted first and last name on QF International ?

[eminere]

My understanding is the whole name change thing is mostly there as a means to combat fraud, onselling of tickets and the like and I have no real issue with that policy or even the fee, but I think there should be a clause for common sense - which the QF same day of booking no fee policy seems to cover. Unfortunately if one spots the issue after that initial booking window well...

That doesn't help much unfortunately if you happen to book at 11.59pm (or close to midnight) and then realise your mistake shortly after the clock has ticked over to a new day. You also need to call up to get it fixed so god help you if there are long hold times as well.

 

[isdnman]

That doesn't help much unfortunately if you happen to book at 11.59pm (or close to midnight) and then realise your mistake shortly after the clock has ticked over to a new day. You also need to call up to get it fixed so god help you if there are long hold times as well.

And this benefit only applies when you book online on Qantas.com direct.

 

[MEL_Traveller]

I'm of the opinion that this is a case where common sense should come into it, which the AAdvantage policy as quoted earlier seems to be. I mean it should be obvious to anyone that if I front up with a ticket for Ichard/MEL or Richard/MEL or MEL/Richard, that it's me and it's an honest mistake. Having said that the change fee is part of conditions of many fare types (including some of the more (supposedly) flexible ones) and one needs to cop I guess as a reminder to triple check every time (I know I usually go through the process 2 or 3 times myself, specially with more expensive tickets, to make sure I've put everything in correctly - just in case ).

My understanding is the whole name change thing is mostly there as a means to combat fraud, onselling of tickets and the like and I have no real issue with that policy or even the fee, but I think there should be a clause for common sense - which the QF same day of booking no fee policy seems to cover. Unfortunately if one spots the issue after that initial booking window well...

QF don't *need* to charge the $120(or whatever) fee to technically change the name or reissue the e-ticket - obviously not - but it's up to them to put whatever restrictions and fees they like on their various fare types - we go in to a purchase advised at the time of booking of these conditions and if we accept them by purchasing, then we're bound by those rules and need to accept it in the case of needing to change or whatever.. IMHO.

i'll have to go and read the terms and conditions, but I suspect very few people when accepting the terms and conditions would be fully and knowingly agreeing that the correction of a spelling mistake, rather than a change to any material part of the booking, would incur a 'change' fee.

I'm not sure but I also suspect Qantas will argue that they are charging $120 as an actual cost recovery. Like the credit card fee, maybe they include all the reissues they have to do free of charge (missed connections due to qantas delays, qantas initiated schedule changes, qantas initiated cancellation of services) and then average those out? So maybe the unfortunate person who makes a mistake is paying for QF's other operational issues?

 

[dk4]

I did the exact same (reversed name) thing on Tiger a few years back: the end result was - "not a problem", no extra charges to fix it, absolutely zero fuss.

 

[Tortuga]

Very similiar situation - except my booking ended up with the suffix "Sr" on the end of my name instead of me selecting "Mr" as a prefix. I have contacted priceline who said they will contact Qantas to see what can be done - they also said they made a note on my booking that my name does not have any suffix. Can someone provide any thoughts if this is likely to give me a problem flying out of Melbourne? The lady from priceline suggested it would not be an issue.

 

[strezza]

Very similiar situation - except my booking ended up with the suffix "Sr" on the end of my name instead of me selecting "Mr" as a prefix. I have contacted priceline who said they will contact Qantas to see what can be done - they also said they made a note on my booking that my name does not have any suffix. Can someone provide any thoughts if this is likely to give me a problem flying out of Melbourne? The lady from priceline suggested it would not be an issue.

That would definitely not be an issue.

 

[madrooster]

QF Mel Dom service desk staff charged a total of $120 for a QF MEL-xSYD-PVG ticket. Is this correct ?

The name correction fee post ticketing is $60 (I don't believe I've seen this on the QF public website). The airport assistance fee would also be payable, and that is also $60.

The name correction fee applies for:

• Changes of three (3) characters or less
• Married to Maiden Name
• Typing error within the surname
• Typing error within the first name / title
• Typing error within the surname and first name / title
• Juxtaposed Name (eg. change Jane/Smith Ms to Smith/Jane Ms)

The last of which is applicable to this scenario.

Your friend is lucky that they were booked on a QF prime the entire way. The cost would've been substantially higher if a codeshare was involved, or other interline carriers.

 

[sausagefingers]

The name correction fee post ticketing is $60 (I don't believe I've seen this on the QF public website). The airport assistance fee would also be payable, and that is also $60.

The name correction fee applies for:

• Changes of three (3) characters or less
• Married to Maiden Name
• Typing error within the surname
• Typing error within the first name / title
• Typing error within the surname and first name / title
• Juxtaposed Name (eg. change Jane/Smith Ms to Smith/Jane Ms)

The last of which is applicable to this scenario.

Your friend is lucky that they were booked on a QF prime the entire way. The cost would've been substantially higher if a codeshare was involved, or other interline carriers.

so no issue with middle names spelled incorrectly?

 

[madrooster]

so no issue with middle names spelled incorrectly?

There is no middle name field - the middle name forms part of the first name.

It's not a requirement to include middle names in the name fields of a PNR. Only the first and last names are actually required. If travelling to the US, then the same still applies (PNR name with first and last name only), but the middle name MUST be in the advance passenger information.

 

[sausagefingers]

There is no middle name field - the middle name forms part of the first name.

It's not a requirement to include middle names in the name fields of a PNR. Only the first and last names are actually required. If travelling to the US, then the same still applies (PNR name with first and last name only), but the middle name MUST be in the advance passenger information.

So I should be fine with middle name ANNE misspelled as ANN?

 

[madrooster]

So I should be fine with middle name ANNE misspelled as ANN?

Depends who you get on the day. But the correct procedure would be to get that fixed, with a fee of $60 involved. You can probably get the $60 assistance fee over the phone waived since you can't do this online.

 

[MEL_Traveller]

The name correction fee post ticketing is $60 (I don't believe I've seen this on the QF public website). The airport assistance fee would also be payable, and that is also $60.

The name correction fee applies for:

• Changes of three (3) characters or less
• Married to Maiden Name
• Typing error within the surname
• Typing error within the first name / title
• Typing error within the surname and first name / title
• Juxtaposed Name (eg. change Jane/Smith Ms to Smith/Jane Ms)

The last of which is applicable to this scenario.

Your friend is lucky that they were booked on a QF prime the entire way. The cost would've been substantially higher if a codeshare was involved, or other interline carriers.

thats great, but if it's not available to the public, it doesn't form part of the terms and conditions of the ticket.

I'm surprised about the correction of three letters of less, usually that's a case of 'good to fly'... at least it was under the old IATA rules, but I'm not sure they apply anymore (can't seem to find them).

 

[Tortuga]

I asked this before but can I get any other opinions of how likely I am to not fly given my ticket shows the suffix "Sr" on it when I have no suffix? Priceline look like they want me to pay $30 to get it changed even though they said they aren't sure Qantas will allow it or any other costs. Another lady from priceline told me it would not be an issue to have the Sr on the ticket - any advice appreciated. I will be flying international from MEL.

 

[strezza]

I asked this before but can I get any other opinions of how likely I am to not fly given my ticket shows the suffix "Sr" on it when I have no suffix? Priceline look like they want me to pay $30 to get it changed even though they said they aren't sure Qantas will allow it or any other costs. Another lady from priceline told me it would not be an issue to have the Sr on the ticket - any advice appreciated. I will be flying international from MEL.

Don't stress about that. It won't make an ounce of difference as long as you're name is correct.

 

[Tortuga]

That would definitely not be an issue.

You were indeed correct - no issues at all.