Change to Spa treatments in F lounge

[Princess Fiona]

I also agree.

I don't agree.
I think a better option would be to disallow appointments for JQi Domestic pax. It must be difficult enough as it is at times to allow all passengers booked in F the chance to get a 1/2 hour booking.
Usually 3 therapists available in SYD, so 6 passengers per hour.

FWIW if I have a long transit, there's no way I would spend 4+ hours in the lounge. I like to stretch my legs, do some window shopping as well as spa, eat,drink and catch up with work.
I would feel pretty guilty taking two Spa appointments and potentially preventing another passenger from getting a single appointment.
YMMV

EDIT: referring to astrosly's comments up thread

 

[ketsuzei]

I think a better option would be to disallow appointments for JQi Domestic pax.

I still don't understand why they're allowed in the lounge in the first place.

 

[Princess Fiona]

I still don't understand why they're allowed in the lounge in the first place.

Because that's the rules, but I fully understand your point.

 

[get me outta here]

I think that is a good idea too, but maybe not instead of astrosly's comments up thread

I think a better option would be to disallow appointments for JQi Domestic pax. It must be difficult enough as it is at times to allow all passengers booked in F the chance to get a 1/2 hour booking. Usually 3 therapists available in SYD, so 6 passengers per hour.

 

[amaroo]

<snip>

I was informed that the new operator of the spa, Aurora,

I hope they change more than just the menu! Employing someone in SYD with basic customer service skills would be a real improvement...

 

[Kangol]

Did the QFF loyalty reps ever comment on how many JQi dom pax who are WP even use the F lounge?
For some they have no choice - not that long ago I was looking at options from MEL-HNL and up came a MEL-SYD-HNL, all from the int terminals (I think it was JQ3 all the way). Or even SYD-MEL-DPS (I think that is the order), if you are in SYD and want to go to DPS and vice versa, why would it be "fair" to not allow connecting pax on dom sectors?

 

[ketsuzei]

Did the QFF loyalty reps ever comment on how many JQi dom pax who are WP even use the F lounge?
For some they have no choice - not that long ago I was looking at options from MEL-HNL and up came a MEL-SYD-HNL, all from the int terminals (I think it was JQ3 all the way). Or even SYD-MEL-DPS (I think that is the order), if you are in SYD and want to go to DPS and vice versa, why would it be "fair" to not allow connecting pax on dom sectors?

It would be easy enough to limit access to people with a same-day international flight...

 

[Princess Fiona]

Did the QFF loyalty reps ever comment on how many JQi dom pax who are WP even use the F lounge?
For some they have no choice - not that long ago I was looking at options from MEL-HNL and up came a MEL-SYD-HNL, all from the int terminals (I think it was JQ3 all the way). Or even SYD-MEL-DPS (I think that is the order), if you are in SYD and want to go to DPS and vice versa, why would it be "fair" to not allow connecting pax on dom sectors?

Exceptions could be made for connections maybe.
One thing that's certainly not fair IMO is the filling of dining tables, spa appointments etc by pax and their guests using JQi Dom flights for the sole purpose of accessing the F Lounge on day trips.
It's not a view that's popular here and it's very OT for this thread but that's my opinion.

 

[kpc]

I don't agree.
I think a better option would be to disallow appointments for JQi Domestic pax. It must be difficult enough as it is at times to allow all passengers booked in F the chance to get a 1/2 hour booking.
Usually 3 therapists available in SYD, so 6 passengers per hour.

F pax can prebook their spa treatment 24 hours in advance so you can't blame JQi pax (who can only book on the day itself) if they miss out...it is their own fault if F pax don't prebook

I still don't understand why they're allowed in the lounge in the first place.

Because QF (currently) recognises that to access the QF F lounge flying J* means you are QF Plat or higher, and you have contributed significantly to QFs bottom line previously (except if you gain your platinum status by doing (cheaper) mASAs and YUPPs in the USA). I personally have done a few (maybe 5) JQi flights in the last 5 years, and if I get a spa appt, I take it as a bonus

 

[ketsuzei]

Out of all the changes they could make, saying "Our International First Lounge is intended for use by international passengers" would be one of the easier ones to accept, in my opinion.

Not that I begrudge those who've availed themselves of the opportunity. Just as I've availed myself of the odd MASA or ten.

 

[Kangol]

Exceptions could be made for connections maybe.
One thing that's certainly not fair IMO is the filling of dining tables, spa appointments etc by pax and their guests using JQi Dom flights for the sole purpose of accessing the F Lounge on day trips.
It's not a view that's popular here and it's very OT for this thread but that's my opinion.

Sure, but the question is are these people "filling the dining tables" actually JQi dom pax? ie. is there any verifiable proof of the numbers of these people doing what you suggest?
People abusing the system is one thing, but the system allowing people to abuse it is another.
Looks like QFF have started to tighten up on that in a roundabout way...

Playing DA here: if you booked 2x award tickets (for you and a +1), would you feel pretty guilty taking two award tickets and potentially preventing another passenger from getting a single award ticket?

 

[Princess Fiona]

F pax can prebook their spa treatment 24 hours in advance so you can't blame JQi pax (who can only book on the day itself) if they miss out...it is their own fault if F pax don't preebook

Because QF (currently) recognises that to access the QF F lounge flying J* means you are QF Plat or higher, and you have contributed signifcantly to QFs bottom line previously (except if you gain your platinum status by doing (cheaper) mASAs and YUPPs in the USA). I personally have done a few (maybe 5) JQi flights in the last 5 years, and if I get a spa appt, i take it as a bonus

What about passengers using points to upgrade to F or passengers on F Awards?
I've twice missed out on Spa appointments due to first of all not being called by the First Host 24 hours out from departure on an F Award and second time was a points upgrade came through 18 hours prior to departure and by the time I arrived on my domestic connection to MEL all the walk up appointments were taken 2 hours out from my departure.
I would be pretty annoyed if I thought that any of those appointment slots were filled by WP's and non-status guests flying purely domestically between SYD and MEL whilst I'm on a long haul to LHR or LAX.
As I said I appreciate that my views aren't widely held here but they are my views. I think that JQi domestic pax should be given access to the J lounge only at the international terminal.

 

[Princess Fiona]

Sure, but the question is are these people "filling the dining tables" actually JQi dom pax? ie. is there any verifiable proof of the numbers of these people doing what you suggest?
People abusing the system is one thing, but the system allowing people to abuse it is another.
Looks like QFF have started to tighten up on that in a roundabout way...

Playing DA here: if you booked 2x award tickets (for you and a +1), would you feel pretty guilty taking two award tickets and potentially preventing another passenger from getting a single award ticket?

In answer to your question, no wouldn't feel remotely guilty.

 

[boomy]

Exceptions could be made for connections maybe.
One thing that's certainly not fair IMO is the filling of dining tables, spa appointments etc by pax and their guests using JQi Dom flights for the sole purpose of accessing the F Lounge on day trips.
It's not a view that's popular here and it's very OT for this thread but that's my opinion.

I think your view should be very popular, even by those who use JQi(d) because it's simply logical.
I'm not ashamed to say that I book this kind of flights occasionally because the current rules allow me to. Nevertheless, I completely agree with you.

 

[Princess Fiona]

I think your view should be very popular, even by those who use JQi(d) because it's simply logical.
I'm not ashamed to say that I book this kind of flights occasionally because the current rules allow me to. Nevertheless, I completely agree with you.

Thanks boomy, I should also state that I have nothing against those who do fly JQi(d) as it is currently within the rules, I simply think that the rules are the problem not the passengers.

 

[Isochronous]

The Princess is right. Jetstar passengers shouldn't be allowed anywhere near the F Lounge. Period.

 

[kpc]

What about passengers using points to upgrade to F or passengers on F Awards?
I've twice missed out on Spa appointments due to first of all not being called by the First Host 24 hours out from departure on an F Award and second time was a points upgrade came through 18 hours prior to departure and by the time I arrived on my domestic connection to MEL all the walk up appointments were taken 2 hours out from my departure.
I would be pretty annoyed if I thought that any of those appointment slots were filled by WP's and non-status guests flying purely domestically between SYD and MEL whilst I'm on a long haul to LHR or LAX.
As I said I appreciate that my views aren't widely held here but they are my views. I think that JQi domestic pax should be given access to the J lounge only at the international terminal.

I think we are going to differ in opinion here....if you don't get a call, can you not call the F lounge yourself anyway and prebook (PS I know you can)?
I don't think limiting JQi pax access to the spa treatment Is the way to go....F pax can prebook by ringing if they are not called up; That said, I don't agree with the widespread abuse of this benefit by Qf Plats, esp. the large F lounge runs / meet ups where 20-30 people turn up, paired with QF plats, on a JQi run to Mel as that will be a sure way of ending it; I have no problem with the occasional use of JQi and F lounge access ( and spa access if available).

 

[Flying Fox]

Does anyone think that it would be acceptable if in the lounge for 4hrs+ (for example) for F pax to have two treatment sessions (not necessarily in a row) ?

 

[Awesom Andy]

Does anyone think that it would be acceptable if in the lounge for 4hrs+ (for example) for F pax to have two treatment sessions (not necessarily in a row) ?

If they can't have 2, then they can have 1 and then be on stand-by for another - they can leave their names, and if there's spare capacity, the pax can be called in.

The JQ lounge access relationship is all wrong anyway. JQ should have a contract lounge relationship instead, be it with QF or some other 3rd party lounges. Then it's up to JQ to decide how/if QFF status should be recognised, and send the pax to the appropriate lounge. eg. In SYD, JQi can use the QF J lounge as a contract lounge, and sends all eligible pax there. In SIN, JQ/3K, if they deem the QF lounge with cooked-to-order food to be too expensive, they can provide access to the Skyview or the SATS lounge instead. In summary, rather than saying QFF SG and above have access to QF lounges, it should be JQ can, at their discretion, provide lounge access to eligible pax at the contract lounge of the airline's choice, which can be QF, or non-QF. This doesn't officially ban JQi pax from F lounges, but when the cost is to be incurred by the LCC, we all know what's going to happen next.

 

[get me outta here]

That's a good idea too. I hope QF are keeping an eye on this thread to get all the good ideas to save some costs on what are very reasonable suggestions. Some useful enhancements to get access to the 'change in Spa treatments in F' (concession to topic)

I think that JQi domestic pax should be given access to the J lounge only at the international terminal.