My wife has just taken a couple of flights on Singapore Airlines (booked in December 2017) and I have an upcoming trip (booked in October 2017)
Several months ago, I received the e-mail from Velocity about reductions in Velocity Point and SC earning rates for SQ flights, and the Velocity website indicates that the change-over date to the reduced earn-rate was 1st March 2018.
I have been planning our SC earn and am totally convinced that the advisory e-mail from Velocity said that flights booked prior to a certain date (presumably the date on which the e-mail was sent??) would earn at the old rates, even if the flights themselves were taken after 1st March, when the reduced rates kicked in.
Unfortunately, I have just noticed that my wife's ADL-SIN-LHR flight has only earnt 70 SC's in M class economy (30 for ADL-SIN and 40 for SIN-LHR) i.e. the new earn rates have been used as M is re-classifed from full-fare to discount economy. If correct, it obviously makes a massive difference to my calculations, but I have long since deleted the e-mail from Velocity.
Can anyone please assist / confirm whether her flights (booked in Dec 2017 and flown in June 2018) and / or my upcoming flights (booked in Oct 2017) should have earned Velocity points and SC's at the old rates (140 SC's for ADL-SIN-LHR) or at the new, reduced rates (70 SC's)??
UPDATE - have just found an AusBT article from 12th March which states "To avoid short-changing passengers who had already booked one of these affected fares for future travel, a Virgin Australia spokesperson has confirmed to Australian Business Traveller that flights booked before March 13 2018 will earn points and status credits at the previous rates." Sounds like a phone call or e-mail to Velocity is in order.....!!
