Changes to BA earn after March 31

[simongr]

Hmmm maybe my last BA flight ( 64A of course) this month

I have an award flight in May, and then a SYD-LHR-SYD in July. I suspect the latter will be my last trip to Blighty with BA.

I guess this aligns them to CX now so a pretty easy choice for carriers for me if QF are too expensive...

Please note that from 1 July 2013, only Status credits earned from flights with a QF flight number (including partner airline flights with a QF flight number) will contribute to the Status credits calculation for the Loyalty Bonus.

I completely missed this - where is the 50 page thread of outrage?

 

[markis10]

I completely missed this - where is the 50 page thread of outrage?

http://www.australianfrequentflyer....am/loyalty-bonus-changing-1-july-44665-2.html

24 pages depending on settings , you did have post #2

 

[simongr]

Post 2 actually

I guess most of the outrage in that thread was about the bigger change and for me the QF only requirement went through to the keeper.

 

[docjames]

Have just emailed Qantas and expressed my disappointment, pointing out all of above and asking for "old" points earn to be honoured on my booked flights (points earn offered at time fo booking, travel late April).

If I don't get a response, will be very close to packing up shop and departing QFF.

In other news, VA trans-con J flights booked (paid J). Previously would have used QF.....

 

[curiost]

Have just emailed Qantas and expressed my disappointment, pointing out all of above and asking for "old" points earn to be honoured on my booked flights (points earn offered at time fo booking, travel late April).

If I don't get a response, will be very close to packing up shop and departing QFF.

By "old" bookings do you mean the bookings that were already made and paid before the announcement of points change, but that will only be flown after march 31? Post the response if/when you get one, as I'm in the same boat

 

[Stoopidsteve]

Taxes on award flights are the same for all. QF (and many others) charge other fees, surcharges, etc. These are NOT taxes

edited. point was we all know points award flights cost huge $ compared to eg AA awards

 

[docjames]

By "old" bookings do you mean the bookings that were already made and paid before the announcement of points change, but that will only be flown after march 31? Post the response if/when you get one, as I'm in the same boat

Correct. Bookings made prior to the (very late) announcement.

I'd encourage you to also complain as i'd have thought if there were a significant number of complaints they may be more likely to act (rather than ignore).

Of course, if there are too many, the points liability would be high and they may deny.


System generated email has arrived stating they have received my email so will wait and see if i hear anything. Not holding my breath (sadly).

 

[markis10]

Correct. Bookings made prior to the (very late) announcement.

I'd encourage you to also complain as i'd have thought if there were a significant number of complaints they may be more likely to act (rather than ignore).

Of course, if there are too many, the points liability would be high and they may deny.


System generated email has arrived stating they have received my email so will wait and see if i hear anything. Not holding my breath (sadly).

They may not be in a position to act legally, if they do they may be in breach of competition rules.

 

[docjames]

They may not be in a position to act legally, if they do they may be in breach of competition rules.

They should have known this before March 13 and notified QFFers accordingly.

 

[MarcB]

Importantly, even the new 3 month rule does not apply here.

With effect from 1 May 2013, Qantas Frequent Flyer will amend clauses 3.2 and 3.3 of the terms and conditions of the program. The changes will mean that from this date:

Qantas will use best efforts to give members at least three months notice (rather than the current six months) of material changes to the terms and conditions that limit benefits provided by Qantas; and
Members living in Australia and New Zealand will now receive notice of relevant changes by email and/or online at qantas.com (rather than by mail), so it's important for all members to have their email address up to date.

So it's arguable that this change should have been notified to members in accordance with the current 6 months notice requirement because I am of the view that this is a benefit provided by Qantas - the minimum point guarantee and status bonus is within their control.

 

[ComeFlyWithMe]

Might be time to use the special email address...

 

[simongr]

Importantly, even the new 3 month rule does not apply here.

With effect from 1 May 2013, Qantas Frequent Flyer will amend clauses 3.2 and 3.3 of the terms and conditions of the program. The changes will mean that from this date:

Qantas will use best efforts to give members at least three months notice (rather than the current six months) of material changes to the terms and conditions that limit benefits provided by Qantas; and
Members living in Australia and New Zealand will now receive notice of relevant changes by email and/or online at qantas.com (rather than by mail), so it's important for all members to have their email address up to date.

So it's arguable that this change should have been notified to members in accordance with the current 6 months notice requirement because I am of the view that this is a benefit provided by Qantas - the minimum point guarantee and status bonus is within their control.

It is within BA's control as to what points they will pay for you to be given by QF.

 

[docjames]

Might be time to use the special email address...

Do tell.....

 

[ComeFlyWithMe]

Do tell.....

Sorry, if you were entitled to use it, you would be provided with it.

You could just send Alan Joyce or Leslie grant an email. Doesn't take a genius to work out their email addresses.

 

[docjames]

Sorry, if you were entitled to use it, you would be provided with it.

You could just send Alan Joyce or Leslie grant an email. Doesn't take a genius to work out their email addresses.

Thanks for nothing then.

 

[ComeFlyWithMe]

The ACCC might be interested:
http://transition.accc.gov.au/conte...TypeItemId=9133&informationSpaceItemId=268347

 

[mannej]

Thanks for nothing then.

Off your high horse - it has been provided on here before but it is just [email protected]

 

[simongr]

That's not address which is being referred to.

 

[MarcB]

It is within BA's control as to what points they will pay for you to be given by QF.

I would respectfully disagree. The points that are being provided are QF points - not BA points. The benefit is therefore QF points, provided by QF. BA has no control over the award of QF points. That BA has to pay QF for those points is a commercial issue between QF and BA. The number of QF points that QF chooses to award a member is entirely within their control. If BA are no longer paying as much to QF for points, then it is QF who should absorb that loss until the relevant time lines for notification are fully complied with. QF could still award the same number of points if they wanted to - it is, after all, their program.

 

[docjames]

My point being why allude to an address and then not even describe where it goes, let alone the actual address.

Sending random emails to xx_xx.yyyy@qf is fairly pointless. Do you really think Alan Joyce will escalate this and give me a resolution?