shadowground
Member
- Joined
- May 19, 2016
- Posts
- 103
Hi All,
Just wondering whether anyone else has experienced this and can provide any solutions (if any).
I have a few QF BNE-AKL-BNE legs coming up, and I have chosen to upgrade two of them from Y to J to take advantage of the current sales fare. For whatever reason the QF website would not let me change the booking so I had to call to make the changes (phone booking fees waived).
The changes were apparently and on 'Manage my Booking' it shows the flights as 'confirmed' in the new date and class (I), I am able to select a seat in J etc.. However, I have not received an updated itinerary as promised over the phone, and when I choose to resend a tax invoice through 'Manage my Booking' it still shows the original booking date and class.
My credit card has not been charged for the change.
Should I be worried and call them back to chase it up, or will the bookings go through eventually. I would prefer not to arrive at the airport for them to tell me that my booking is incomplete and that I cannot fly.
thanks for the help!
Just wondering whether anyone else has experienced this and can provide any solutions (if any).
I have a few QF BNE-AKL-BNE legs coming up, and I have chosen to upgrade two of them from Y to J to take advantage of the current sales fare. For whatever reason the QF website would not let me change the booking so I had to call to make the changes (phone booking fees waived).
The changes were apparently and on 'Manage my Booking' it shows the flights as 'confirmed' in the new date and class (I), I am able to select a seat in J etc.. However, I have not received an updated itinerary as promised over the phone, and when I choose to resend a tax invoice through 'Manage my Booking' it still shows the original booking date and class.
My credit card has not been charged for the change.
Should I be worried and call them back to chase it up, or will the bookings go through eventually. I would prefer not to arrive at the airport for them to tell me that my booking is incomplete and that I cannot fly.
thanks for the help!