Changing a ASA and SC's/points.

[ejb]

Hi all,

I have read the T&C's on Qantas.com but I would like to check before I call.

I changed an ASA, moved dates back a week, paid the $90 they told me I would need to and then yesterday flew the first 2 legs, SYD-ADE-PER.

This morning I see the flights in my activity list but no points or SC's. Now this is alarming as I am on the double SC promo so this leg would have earnt 280 SC's and almost got me to LTS.

My reading of the terms does not say that the award will be converted to Classic or that by changing the ticket I will not be issued points but before I attempt to recitfy this I would like to be certain.

Any help would be greatly appriciated.

Thanks

ejb

 

[Mal]

I can't see why you shouldn't earn points/sc's... ring up and push your case.

 

[ejb]

I can't see why you shouldn't earn points/sc's... ring up and push your case.

Mal,

That was my thought so I just phoned and QFF are going to look into why no points/SC's have been awarded.

ejb

 

[ComeFlyWithMe]

I had the same issue with a JASA (fully flexible). Changed flights and aparently they convert it to 'classic'. I phoned the FF service centre (only open during business hours) and they sorted it. Double SCs had to be requested also via same. What a pain! Got them in the end. Platinum by Sunday
The service centre also advised that the reservation consultant was the one at fault by converting to classic. IMO, the 'reservation consultants' have no idea when it comes to ASAs.
I also had to enquire how a 'fully flexible, fully refundable' JASA could incur a 5,000 pt cancel fee. Had that credited back thankyou very much!

 

[straitman]

I had the same issue with a JASA (fully flexible). Changed flights and aparently they convert it to 'classic'. I phoned the FF service centre (only open during business hours) and they sorted it. Double SCs had to be requested also via same. What a pain! Got them in the end. Platinum by Sunday
The service centre also advised that the reservation consultant was the one at fault by converting to classic. IMO, the 'reservation consultants' have no idea when it comes to ASAs.
I also had to enquire how a 'fully flexible, fully refundable' JASA could incur a 5,000 pt cancel fee. Had that credited back thankyou very much!

To me this raises the issue of whether all JASA are fully refundable and if so should there ever be a fee for making changes :?:

 

[ComeFlyWithMe]

To me this raises the issue of whether all JASA are fully refundable and if so should there ever be a fee for making changes :?:

Depends on the actual fare conditions, some book into 'Business Saver' rules which have a $341 change fee or similar/$550 cancel, others book full business J style conditions (international I'm talking). It seems all domestic JASA are fully refundable.

 

[straitman]

Depends on the actual fare conditions, some book into 'Business Saver' rules which have a $341 change fee or similar, others book full business J style conditions.

With my recent trip using JASA the only fee to change was 2500 points which I paid happily as I moved onto flights that were much more expensive and convenient than those I originally booked. One was even to a flight that showed no 'U' availability but was processed for me anyway.

 

[ComeFlyWithMe]

With my recent trip using JASA the only fee to change was 2500 points which I paid happily as I moved onto flights that were much more expensive and convenient than those I originally booked. One was even to a flight that showed no 'U' availability but was processed for me anyway.

Domestic or International?
I changed two JASAs for no points, no charge. You may have been ripped off there
The no U availability however - nicely done!

 

[straitman]

Domestic or International?
I changed two JASAs for no points, no charge. You may have been ripped off there
The no U availability however - nicely done!

Domestic.

The Premium desk lady was very helpful.

 

[serfty]

To me this raises the issue of whether all JASA are fully refundable and if so should there ever be a fee for making changes :?:

You tell me:

15.5 Qantas & Jetstar Any Seat Awards - changes to tickets

15.5.1 Changes will only be made to an Any Seat Award in accordance with the applicable Fare Conditions and these Terms and Conditions. Any payments associated with changes to an Any Seat Award (other than for refunds) must be paid with money as specified in the Fare Conditions. For the purposes of calculating any such payments, the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award will be calculated as the remaining dollar value of the unused ticket (or booking in the case of Qantas & Jetstar Any Seat Awards booked at jetstar.com) determined in accordance with the Fare Conditions.

15.5.2 An Any Seat Award cannot be changed resulting in the re-credit of Points or refund of money.

15.6 Qantas & Jetstar Any Seat Award - tickets cancellation & refunds

15.6.1 A refund of an Any Seat Award will only be made in accordance with the applicable Fare Conditions and these Terms and Conditions, and the following provisions:
(a) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(b) If a refund is requested prior to travel commencing, and the money paid to obtain the Any Seat Award is less than the cancellation fee (or refund fee) specified in the Fare Conditions, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(c) If a refund is requested after travel has commenced, and the original Any Seat Award booking was not made on jetstar.com, then the refund of the Any Seat Award will be made by re-crediting only the Refundable Proportion of Points redeemed to the Member's account and refunding only the Refundable Proportion of the money paid to the Member's Accepted Payment Card.
(d) If the original Any Seat Award booking was made on jetstar.com and a refund is requested prior to any travel commencing, and the Fare Conditions state that the Any Seat Award is fully refundable, and the money paid to obtain the Any Seat Award is equal to or greater than the cancellation fee (or refund fee) specified in the Fare Conditions, then the refund of the Any Seat Award will be made by re-crediting Points redeemed to the Member's account and refunding any money paid to the Member's Accepted Payment Card, less any applicable cancellation fee (or refund fee) set out in the Fare Conditions.
(e) If the original Any Seat Award booking was made on jetstar.com and the Fare Conditions state that any part of the Any Seat Award is refundable, and paragraph (d) does not apply, , then any applicable cancellation fee (or refund fee) must be paid with money as specified in the Fare Conditions and once paid the refund of the Any Seat Award will be made by re-crediting only the Unused Proportion of Points redeemed to the Member's account and refunding only the Unused Proportion of money paid to the Member's Accepted Payment Card.
(f) The 'Refundable Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), less any applicable cancellation fee (or refund fee) set out in the Fare Conditions, expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(g) The 'Unused Proportion' is the dollar value of the unused refundable portion of the Any Seat Award ticket or booking (allocated by Qantas based on the original fare or commercial ticket value as referred to in the Fare Conditions), expressed as a proportion of the original fare or commercial ticket value (as referred to in the Fare Conditions) of the Any Seat Award.
(h) Where applicable, only Points that would not have expired will be re-credited.
(i) Requests for refunds may only be made via telephone to Qantas Telephone Sales or the Jetstar Contact Centre, as applicable.

15.6.2 Unless stated otherwise in these Terms and Conditions, where an Any Seat Award is cancelled, and the applicable Fare Conditions provide that the original fare may be used as a credit towards the payment of a new fare, and the original fare or commercial ticket value (as referred to in the Fare Conditions) is required for this purpose, then the original fare or commercial ticket value of the Any Seat Award will be calculated as the remaining dollar value of the unused ticket (or booking in the case of a Qantas & Jetstar Any Seat Award booked at jetstar.com) determined in accordance with the Fare Conditions. ...

 

[straitman]

You tell me:

I have read all of that which is why I asked the question :!:

 

[serfty]

I have read all of that which is why I asked the question :!:

I guess knowing the applicable "Change" or "Cancellation" fee (if any) would assist.

 

[medhead]

One was even to a flight that showed no 'U' availability but was processed for me anyway.

Is U availability relevant? Isn't U an award fare class (I am not sure on this point but I thought this was the case). Whereas an any seat award makes a normal fare available for a points cost. So while there are still seats available for sale you should be able to get an ASA.
Ohh just remembered that my only ASAs were U so maybe they convert the fare class when sold as an ASA into U

 

[markis10]

Ohh just remembered that my only ASAs were U so maybe they convert the fare class when sold as an ASA into U

J ASAs book into U, at least the three I have done in the last twenty four hours did, and my flight this afternoon is also U, I changed a flight yesterday (was actually asked by the Townsville AP if I wanted to change) and also changed this afternoons flight in the BNE J lounge this morning, no issues. Mind you the flights have not credited as status/miles earning for yesterday and that is being investigated, but no change fees were required.

 

[ejb]

Phoned QFF again this morning and they had no record of my call yesterday.

Points and SC's have been added manually.

Now to see if the SC's double.

ejb

 

[markis10]

Phoned QFF again this morning and they had no record of my call yesterday.

Points and SC's have been added manually.

Now to see if the SC's double.

ejb

I hope they do, my third ASA this morning has also failed to credit points/SC's, QF you have a problem, this was a different booking to my other two failures.

 

[medhead]

J ASAs book into U, at least the three I have done in the last twenty four hours did, and my flight this afternoon is also U,.

They must book into U then.
But as ASA are supposed to be available for any seat on any flight I'm still not sure that U availability is required to get a seat using an ASA. But then for changes.....
This is just too confusing. Better not to think about it.

 

[ejb]

They must book into U then.
But as ASA are supposed to be available for any seat on any flight I'm still not sure that U availability is required to get a seat using an ASA. But then for changes.....
This is just too confusing. Better not to think about it.

I think you will find that for the typr of ASA's we are using they book into U.

It is the 213000 SYD-PER tix that books into J.

YMMV

 

[markis10]

I think what is happening is the cheap ASAs are booking into the classic bucket and the others book into other buckets. As a result the system picks up the classic award bucket and says no points for you (or me)!

 

[medhead]

I think what is happening is the cheap ASAs are booking into the classic bucket and the others book into other buckets. As a result the system picks up the classic award bucket and says no points for you (or me)!

My U ASAs posted the points without any problems. So it probably only picks up the classic award bucket when you make a change. I guess.