Changing oneworld crediting FF program mid ticket no longer allowed?

[Danger]

It can indeed be done on a sector basis - but since most Agents have little idea of how to do this is can be fraught with 'danger'.

Ironically, this reflects my experience. It shouldn't be relied upon. I've found one QF lounge agent who can do it competently but that's all. Apparently, for QF, it relies on removing the FF number from the reservation entirely, then entering a number for each sector. It's still problematic, however.

 

[damogeo]

Anyone have an update to this??

Im flying back to Australia. YVR-LAX (AirAlaska), LAX-BNE (Qantas), all booked with a QF flight number on one ticket.
I can get an upgrade to Alaska First if I use my Alaska FF number for the YVR-LAX leg. The Alaska agent then told me in LAX to change my FF number back to Qantas so I can credit the rest of my journey to it.
I def need the Qantas SCs to retain WP so I just want to make sure before I change my FF crediting program.

Any help would be greatly appreciated!!

Thanks

 

[Flashback]

Will have to do this soon for LHR-DXB-PER return. Want to credit the first leg (actual QF flight) to BA, then the rest (QF coded EK flights) to my QF membership as they won't earn much with BAEC. Anyone had experience with agents in the DXB lounge?

 

[markis10]

Will have to do this soon for LHR-DXB-PER return. Want to credit the first leg (actual QF flight) to BA, then the rest (QF coded EK flights) to my QF membership as they won't earn much with BAEC. Anyone had experience with agents in the DXB lounge?

I don't like your chances.

 

[Flashback]

I don't like your chances.

Any particular reason?

 

[eminere]

My brother has return flights on BA and credited the outbound to QFF. We've then used the Finnair site to change the FFP to BAEC, which is now reflected in the booking. Hopefully the crediting works when he flies the inbound.

 

[markis10]

Any particular reason?

Lounge staff are not particularly skilled in QFs systems from my experience although in fairness they have since had a year to change that.

 

[Danger]

Is anyone also having difficulty changing their FF number using the RJ or AY sites? For several weeks each time I try I get error messages on both.

I'd be grateful if a couple of people could have a go accessing the sites and seeing if they can change their number. For those that don't have an alternate number, simply delete the current program and number and then, if that's successful, put it back in. I'm curious to know whether I'm the only one.

Is anyone aware of another method of changing FF numbers from QF to AA and vice versa, preferably without human involvement?

 

[ozbeachbabe]

Remember there are two issues going on here namely:

Situation 1
Changing your frequent flyer number for accrual purposes (FQTV entry) mid-journey or at any stage where you've added a QF number then want to change to BA, AA etc or vice versa. In this case the CSA/CSR would need to delete the current FQTV number and re-enter the new one.

I've never heard of any rule that states that a ffn cannot be changed once the journey has commenced. That sounds like codswallop to me.

Situation 2
When you want to use the membership with the highest tier status eg QF WP for status purposes only (FQTS) so that it will appear on your boarding pass to facilitate F Lounge usage internationally or J Lounge domestically, and also appear on the flight manifest for Plat greeting, Plat shadow etc but credit the flights to another program eg AAdvantage pleb status.

Using the KISS principle I would add your AA number into the booking via your preferred method so it will be in the system as FQTV. If you've already checked in your boarding pass will have the AA number on it.

I would ask someone at Premium checkin or a gate agent to do it as they're more likely to know how to do it rather than lounge staff who may not necessarily have worked on checkin.
Tell them you've already got your AA number in for accrual purposes but you want to add your Qantas number in for status.

It's important to realise that it's NOT necessary to delete the AA number (which is there under FQTV ie accrual), as the agent can simply add in your QF ffn in the first box then tab across to the second box that will default to "accrual", but instead select the option "status" from the drop down menu and then hit enter.

Having entered the AA number as FQTV then adding the QF number as FQTS is not a conflict.

Anyone have an update to this??

Im flying back to Australia. YVR-LAX (AirAlaska), LAX-BNE (Qantas), all booked with a QF flight number on one ticket.
I can get an upgrade to Alaska First if I use my Alaska FF number for the YVR-LAX leg. The Alaska agent then told me in LAX to change my FF number back to Qantas so I can credit the rest of my journey to it.

I def need the Qantas SCs to retain WP so I just want to make sure before I change my FF crediting program.

Any help would be greatly appreciated!!

Thanks

The only thing I would query with AS is whether your flight has to be booked with an AS flight number in order to upgrade to F & you're booked as a QF codeshare YVR/LAX is that correct? I bet the AS agent in LAX didn't factor this into the equation. Happy to stand corrected if this isn't the case.

You can't use QF points to upgrade on QF metal if flights have been booked as ie marketing by another airlines eg AY, BA, AA etc. Can't remember if this is the case with AA also where if you're booked eg LAX/ORD on QFxx_x operated by AA you can't do upgrades using AAdvantage points or certificates etc.

Will have to do this soon for LHR-DXB-PER return. Want to credit the first leg (actual QF flight) to BA, then the rest (QF coded EK flights) to my QF membership as they won't earn much with BAEC. Anyone had experience with agents in the DXB lounge?

Won't all the the flights earn at the same rate if sold as a QF flight irrespective of whether some are operated by EK metal ie no flights in the pnr are sold as EK435 etc. Unless there's some clause with BAEC that QF flights operated by other carriers will only earn as "X".

 

[CaviAck]

Remember there are two issues going on here namely:

Situation 1
Changing your frequent flyer number for accrual purposes (FQTV entry) mid-journey or at any stage where you've added a QF number then want to change to BA, AA etc or vice versa. In this case the CSA/CSR would need to delete the current FQTV number and re-enter the new one.

Situation 2
When you want to use the membership with the highest tier status eg QF WP for status purposes only (FQTS) so that it will appear on your boarding pass to facilitate F Lounge usage internationally or J Lounge domestically, and also appear on the flight manifest for Plat greeting, Plat shadow etc but credit the flights to another program eg AAdvantage pleb status.

Using the KISS principle I would add your AA number into the booking via your preferred method so it will be in the system as FQTV, then maybe go to a Premium checkin counter or gate agent and say something like. If you've already checked in your boarding pass will have the AA number on it.

Tell them you've already got your AA number in for accrual purposes but you want to add your Qantas number in for status. It's important to realise that it's NOT necessary to delete the AA number (which is there under FQTV ie accrual), as the agent can simply add in your QF ffn in the first box then tab across to the second box that will default to accrual, but instead select the option "status" from the drop down menu and then hit enter.

Having entered the AA number as FQTV then adding the QF number as FQTS is not a conflict. I would ask someone at Premium checkin or a gate agent to do it as they're more likely to know how to do it rather than lounge staff who may not necessarily have worked on checkin.





The only thing I would query with AS is whether your flight has to be booked with an AS flight number in order to upgrade to F & you're booked as a QF codeshare YVR/LAX is that correct? I bet the AS agent in LAX didn't factor this into the equation.
Happy to stand corrected if this isn't the case.

You can't use QF points to upgrade on QF metal if flights have been booked as ie marketing by another airlines eg AY, BA, AA etc. Can't remember if this is the case with AA also where if you're booked eg LAX/ORD on QFxx_x operated by AA you can't do upgrades using AAdvantage points or certificates etc.

I've never heard of any rule that states that a ffn cannot be changed once the journey has commenced. That sounds like codswallop to me.



Won't all the the flights earn at the same rate if sold as a QF flight irrespective of whether some are operated by EK metal ie no flights in the pnr are sold as EK435 etc. Unless there's some clause with BAEC that QF flights operated by other carriers will only earn as "X".

Brilliant and lovely post of information! Thanks ozbeachbabe.

 

[ozbeachbabe]

Brilliant and lovely post of information! Thanks ozbeachbabe.

I amended it slightly as it didn't make sense.

I'd be interested to hear from Storyteller so see if her points credited to AA correctly having used the QF number only for status purposes.

 

[CaviAck]

I amended it slightly as it didn't make sense.

I'd be interested to hear from Storyteller so see if her points credited to AA correctly having used the QF number only for status purposes.

If she doesn't I'm more than happy to see what happens with my flights when I fly in 50 or so days. No need for QF SC's or points and shoving them towards AA isn't such a bad idea.

 

[TonyHancock]

Remember there are two issues going on here namely:

Situation 1
Changing your frequent flyer number for accrual purposes (FQTV entry) mid-journey or at any stage where you've added a QF number then want to change to BA, AA etc or vice versa. In this case the CSA/CSR would need to delete the current FQTV number and re-enter the new one.

I've never heard of any rule that states that a ffn cannot be changed once the journey has commenced. That sounds like codswallop to me.

Situation 2
When you want to use the membership with the highest tier status eg QF WP for status purposes only (FQTS) so that it will appear on your boarding pass to facilitate F Lounge usage internationally or J Lounge domestically, and also appear on the flight manifest for Plat greeting, Plat shadow etc but credit the flights to another program eg AAdvantage pleb status.

Using the KISS principle I would add your AA number into the booking via your preferred method so it will be in the system as FQTV. If you've already checked in your boarding pass will have the AA number on it.

I would ask someone at Premium checkin or a gate agent to do it as they're more likely to know how to do it rather than lounge staff who may not necessarily have worked on checkin.
Tell them you've already got your AA number in for accrual purposes but you want to add your Qantas number in for status.

It's important to realise that it's NOT necessary to delete the AA number (which is there under FQTV ie accrual), as the agent can simply add in your QF ffn in the first box then tab across to the second box that will default to "accrual", but instead select the option "status" from the drop down menu and then hit enter.

Having entered the AA number as FQTV then adding the QF number as FQTS is not a conflict.



The only thing I would query with AS is whether your flight has to be booked with an AS flight number in order to upgrade to F & you're booked as a QF codeshare YVR/LAX is that correct? I bet the AS agent in LAX didn't factor this into the equation. Happy to stand corrected if this isn't the case.

You can't use QF points to upgrade on QF metal if flights have been booked as ie marketing by another airlines eg AY, BA, AA etc. Can't remember if this is the case with AA also where if you're booked eg LAX/ORD on QFxx_x operated by AA you can't do upgrades using AAdvantage points or certificates etc.



Won't all the the flights earn at the same rate if sold as a QF flight irrespective of whether some are operated by EK metal ie no flights in the pnr are sold as EK435 etc. Unless there's some clause with BAEC that QF flights operated by other carriers will only earn as "X".

As ever a fabulous post from ozbeachbabe, worthy of a pinned informative post on its own.

 

[moa999]

Brilliant ozbeeachbabe.

I assume that is the Amadeus procedure.. Do you know if that is consistent across the other GDS's that oneworld use

 

[madrooster]

Brilliant ozbeeachbabe.

I assume that is the Amadeus procedure.. Do you know if that is consistent across the other GDS's that oneworld use

It's not just an Altea feature... MH uses SITA and FQTS/FQTV works there too. That said not all carriers actually use the FQTS field...

 

[Danger]

Perth Qantas Club failed me this morning.

I was flying across to Melbourne. I checked-in by swiping my card at the pole then went to the lounge to change numbers. The agent seemed competent enough, went about it on the computer, and then said "The problem is you now have a baggage surcharge. You'd be fine with your Qantas number in the booking but not your AA". I had 27kgs of luggage and I though I can't find it on the website, it would seem that the allowance for me without my Platinum number against the booking is just 23kgs.

There was no sharing benefits with this agent. If I wanted to avoid the "surcharge" I had to leave my Qantas number in the booking.

Aside from the fact that Qantas was once again inventing rules, it was disappointing that the computer system failed to recognise my oneworld Emerald status with AA and therefore permit me an additional 20kgs of baggage. It took the lounge agent several minutes to get hold of someone senior downstairs to override the computer and avoid the extra charge with my AA number.

So, again, if anyone knows of a way to change numbers without involving humans (given I'm having no luck with the RJ and AY websites), I'm all ears.

 

[ozbeachbabe]

I was flying across to Melbourne. I checked-in by swiping my card at the pole then went to the lounge to change numbers.

The agent seemed competent enough, went about it on the computer, and then said "The problem is you now have a baggage surcharge. You'd be fine with your Qantas number in the booking but not your AA".

I had 27kgs of luggage and I though I can't find it on the website, it would seem that the allowance for me without my Platinum number against the booking is just 23kgs.

There was no sharing benefits with this agent. If I wanted to avoid the "surcharge" I had to leave my Qantas number in the booking.

Aside from the fact that Qantas was once again inventing rules, it was disappointing that the computer system failed to recognise my oneworld Emerald status with AA and therefore permit me an additional 20kgs of baggage.

It took the lounge agent several minutes to get hold of someone senior downstairs to override the computer and avoid the extra charge with my AA number.

So, again, if anyone knows of a way to change numbers without involving humans (given I'm having no luck with the RJ and AY websites), I'm all ears.

So if your QF ffn was in the pnr as FQTS for status & AA ffn as FQTV for points accrual you may have avoided the charges.

I don't know of a way without humans to successfully do both the FQTS & FQTV scenario.

If you did the RJ or AY thing yourself after checkin you may get a beep at the gate saying you haven't paid the heavy fee. I take it you only had one piece @ 27 kg?

 

[Danger]

So if your QF ffn was in the pnr as FQTS for status & AA ffn as FQTV for points accrual you may have avoided the charges.

I don't know of a way without humans to successfully do both the FQTS & FQTV scenario.

If you did the RJ or AY thing yourself after checkin you may get a beep at the gate saying you haven't paid the heavy fee. I take it you only had one piece @ 27 kg?

I did avoid the charges but only after the lounge agent had a senior override the computer. But that shouldn't have been necessary.

I wasn't prepared to risk the lounge agent not entering the correct information in two different fields. She already wanted to charge me excess baggage when I'm clearly entitled to it. The Qantas computer system clearly has not been programmed to recognise the extra baggage allowance for oneworld Emerald.

I'm not looking for a non-human way to do both fields, just the one over-arching one. But the RJ and AY methods have not worked for me for sometime. I'd be interested to know if other people are also having issues using the RJ or AY websites or if it's just me.

 

[Kangol]

I did avoid the charges but only after the lounge agent had a senior override the computer. But that shouldn't have been necessary.

I wasn't prepared to risk the lounge agent not entering the correct information in two different fields. She already wanted to charge me excess baggage when I'm clearly entitled to it. The Qantas computer system clearly has not been programmed to recognise the extra baggage allowance for oneworld Emerald.

I'm not looking for a non-human way to do both fields, just the one over-arching one. But the RJ and AY methods have not worked for me for sometime. I'd be interested to know if other people are also having issues using the RJ or AY websites or if it's just me.

Have you tried other OW airline sites? BA/AB?

 

[Danger]

Have you tried other OW airline sites? BA/AB?

Thanks for the suggestion. Yes, I've tried both and they don't offer the feature. I've found a list of Amadeus carriers on Wikipedia and I'm working through them to see if I have any luck. It's a long list.