So, are you sitting comfortably? Now we shall begin.
The partner and kids are in Canada. Flew there on Air Canada booked with my (okay, probably our) Velocity points.
She developed Covid-19 instantly she arrived, so has lost several days of the trip to being isolated and sick (even if she wasn't in isolation she wouldn't have been able to do much).
So we want to change the return flights. I check availability using Virgin's booking engine, which allows me to book three flights from Vancouver to Sydney on the preferred day or days, but obviously I don't proceed with the booking because I don't have enough points, I was just checking.
I phone Velocity to request the change. To be told there is no Reward seat availability on any of the 4 days (it's one flight a day) I ask about.
Checking the website again, only one of those days shows no availability. What is going on?
Plan A at this stage is to phone again later today, and hope to get a better operative. (This one started talking about Delta, but Delta are not involved.)
Plan B, which my partner is not keen on, is to cancel the return flights, wait for the points to re-credit, then re-book on the day she wants. The risk is obviously that they aren't really available, or won't be by then, and we'll have to buy tickets (probably on another airline - Air Canada are expensive).
Any advice would be gratefully received.
The partner and kids are in Canada. Flew there on Air Canada booked with my (okay, probably our) Velocity points.
She developed Covid-19 instantly she arrived, so has lost several days of the trip to being isolated and sick (even if she wasn't in isolation she wouldn't have been able to do much).
So we want to change the return flights. I check availability using Virgin's booking engine, which allows me to book three flights from Vancouver to Sydney on the preferred day or days, but obviously I don't proceed with the booking because I don't have enough points, I was just checking.
I phone Velocity to request the change. To be told there is no Reward seat availability on any of the 4 days (it's one flight a day) I ask about.
Checking the website again, only one of those days shows no availability. What is going on?
Plan A at this stage is to phone again later today, and hope to get a better operative. (This one started talking about Delta, but Delta are not involved.)
Plan B, which my partner is not keen on, is to cancel the return flights, wait for the points to re-credit, then re-book on the day she wants. The risk is obviously that they aren't really available, or won't be by then, and we'll have to buy tickets (probably on another airline - Air Canada are expensive).
Any advice would be gratefully received.
