Chat to Qantas directly in the QF App

[Mattg]

I notice that it's now possible to chat with Qantas through their smartphone App.

You need to go to log in and go to MY QFF > Settings > Chat with us. The App seems to let you chat about your upcoming travel arrangements, classic reward bookings and upgrades. But it doesn't let you give post-flight feedback or contact the QF Frequent Flyer Service Centre, so it seems to be exclusively for reservations issues.

Has anyone tried this new feature? How was it?

 

[pottsy]

I notice that it's now possible to chat with Qantas through their smartphone App.

You need to go to log in and go to MY QFF > Settings > Chat with us. The App seems to let you chat about your upcoming travel arrangements, classic reward bookings and upgrades. But it doesn't let you give post-flight feedback or contact the QF Frequent Flyer Service Centre, so it seems to be exclusively for reservations issues.

Has anyone tried this new feature? How was it?

Hi, realise you posted this a while ago BUT I am 'trying' to use app re: changing flights (due to Corona) am overseas. I go to my profile and settings but messaging is not an option (it was there a couple of day's ago??). Any ideas please? Can u c it at ur end??

 

[get me outta here]

I think they are so overwhelmed that it hasn’t been up and running for a while. It’s quite intermittent. I sent a message at 7 pm couple of nights ago and got a response at 7 am the next day. Now we have to change flights to NZ as well they will be busier still.

 

[pottsy]

Thanks for reply, I will keep trying to c if the option becomes available? Out of look here, (Israel) why do u now need to change flughts to N,Z?

 

[There'sOnlyOneJimmy]

Hi, realise you posted this a while ago BUT I am 'trying' to use app re: changing flights (due to Corona) am overseas. I go to my profile and settings but messaging is not an option (it was there a couple of day's ago??). Any ideas please? Can u c it at ur end??

When you were able to see the function, were you in Australia, or already international? Just wondering if it’s another ‘only available in Australia’ issue...

 

[AIRwin]

Out of look here, (Israel) why do u now need to change flughts to N,Z?

New Zealand Introduces 14 Day Quarantine for All Arrivals

NZ has just announced that as of midnight tomorrow that EVERY traveller entering NZ will have to self quarantine for 14 days and that no cruise ships can dock in NZ until June 30th. Strict new border exit measures to PI’s will also be put into place. Only exception is for Pacific Islands:

www.australianfrequentflyer.com.au

 

[ksthommo]

Could access yesterday afternoon, tried again last night, wasn’t an option.

 

[pottsy]

Could access yesterday afternoon, tried again last night, wasn’t an option.

Thanks, still no luck for me, unfortunately it is the 'only option for me and still not showing on the app!

 

[smiliemonster]

Yes, the chat feature is offline. I get a popup message to explain. I'm currently in Australia using an iPhone:

 

[pottsy]

Thanks for confirming, very much appreciated. Here's hoping it reappears 'soon' so I can make contact with Qantas!

Post automatically merged: Mar 15, 2020

When you were able to see the function, were you in Australia, or already international? Just wondering if it’s another ‘only available in Australia’ issue...

I was already overseas....

 

[pottsy]

New Zealand Introduces 14 Day Quarantine for All Arrivals

NZ has just announced that as of midnight tomorrow that EVERY traveller entering NZ will have to self quarantine for 14 days and that no cruise ships can dock in NZ until June 30th. Strict new border exit measures to PI’s will also be put into place. Only exception is for Pacific Islands:

www.australianfrequentflyer.com.au

OH

 

[SydneySwan]

On hold to Qantas now - I was quoted a wait time between 2h37m and 3h 14m. Been on hold 31m but wait time is not updated. I am a lowly silver so I suspect my wait time has increased since I have been waiting.

 

[SydneySwan]

On hold to Qantas now - I was quoted a wait time between 2h37m and 3h 14m. Been on hold 31m but wait time is not updated. I am a lowly silver so I suspect my wait time has increased since I have been waiting.

Bugger - just messed up trying to put QF call on hold and take call from Mrs SS - cut them both off. Had been on hold to QF for 54m. Will try again tomorrow very early.