CheckMyTrip vs eTicket from AY - QFF Reward booking

[exLXCXFF]

I have a QFF Reward trip booked ZRH - HEL (AY); HEL - SIN (AY); SIN - SYD (QF) in October. In CMT, all 3 legs show up but only the ZRH - HEL & SIN - SYD leg show an eTicket# while the HEL - SIN leg show under eTicket a “ - “.

I just logged into MMB at Finnair and resent the eTicket (Amadeus format) to myself and there is a 081# eTicket number and the eTicket shows all 3 legs.

Is that just a CMT glitch or do I need to be concerned?

 

[SYD]

Could be just CMT. You could look in RJ also:

Online Booking - Royal Jordanian

Book your flights with Royal Jordanian in simple and easy steps from this page. Solve all your booking needs.<br/>

rj.com

 

[exLXCXFF]

Could be just CMT. You could look in RJ also:

Online Booking - Royal Jordanian

Book your flights with Royal Jordanian in simple and easy steps from this page. Solve all your booking needs.<br/>

rj.com

Thanks - yep looks all good on RJ as well - Booking confirmed & all paid.

 

[madrooster]

Was your booking made when the HEL-SIN was a 11:55pm departure / before the HEL-SIN was moved to just after midnight?

 

[exLXCXFF]

Was your booking made when the HEL-SIN was a 11:55pm departure / before the HEL-SIN was moved to just after midnight?

Before, the 1155pm one. I got a notification that they moved me to 1215am and also received the reissued eTicket from AY that day - starting with 081. Now that you mention it, the eTicket that I resent to myself today via Finnair (as well as the one they sent me on 29 April) has the 1155pm departure time still but the flight in AY, QF and RJ shows up as 1215am. Smells like trouble?

 

[madrooster]

Then CMT is correct. Your ticket needs to be reissued or you won't be flying.

 

[exLXCXFF]

Thanks @madrooster!

So, how do I approach this to limit potential damage?

Is that a QF issue because it is a 081 number eTicket (booked via QF) or an AY issue because it is an AY flight which the change in time made by the partner airline which I accepted in their AY MMB (which subsequently lead to the issuance of the new ticket that still shows the old timing). Ie who to call first?

 

[N860CR]

Same drama I’ve just had.

Go to MMB on the qantas website and try to send yourself an itinerary. If you get an error (and I suspect you will), you’ve got a problem. Call QF (hold time is about 30 mins tonight) and get them to reissue the ticket.

 

[madrooster]

Is that a QF issue because it is a 081 number eTicket (booked via QF) or an AY issue because it is an AY flight which the change in time made by the partner airline which I accepted in their AY MMB (which subsequently lead to the issuance of the new ticket that still shows the old timing). Ie who to call first?

100% QF issue. Don't bother calling AY.

Go to MMB on the qantas website and try to send yourself an itinerary. If you get an error (and I suspect you will), you’ve got a problem. Call QF (hold time is about 30 mins tonight) and get them to reissue the ticket.

That's not a reliable indicator in general. I have seen it fail when it shouldn't fail, but also works when it shouldn't work.

 

[N860CR]

100% QF issue. Don't bother calling AY.



That's not a reliable indicator in general. I have seen it fail when it shouldn't fail, but also works when it shouldn't work.

True. Probably a better way to word it would have been “if you don’t get an e-ticket with the correct flights emailed to you, there’s an issue”.

 

[exLXCXFF]

True. Probably a better way to word it would have been “if you don’t get an e-ticket with the correct flights emailed to you, there’s an issue”.

That’s what it is - I resent the QF eticket / itinerary and it shows the old time (1155pm).

I am just very very worried that if I call Qantas, they stuff it up completely and I lose my booking - I am QF Gold, so don’t have the luxury to get through to Hobart/Auckland .

 

[N860CR]

That’s what it is - I resent the QF eticket / itinerary and it shows the old time (1155pm).

I am just very very worried that if I call Qantas, they stuff it up completely and I lose my booking - I am QF Gold, so don’t have the luxury to get through to Hobart/Auckland .

For interests sake (purely to compare to my issue today), is the ticket number on that resent itinerary the same as check my trip?

Realistically, they shouldn’t stuff this. The sector is already on the booking, it just needs to be ticketed (not changed). I managed to get someone in Suva to do it on the spot.

 

[exLXCXFF]

For interests sake (purely to compare to my issue today), is the ticket number on that resent itinerary the same as check my trip?

Realistically, they shouldn’t stuff this. The sector is already on the booking, it just needs to be ticketed (not changed). I managed to get someone in Suva to do it on the spot.

Yes - the eTicket is identical. So the instruction to them is:

1. Locate booking with ref#
2. Make no changes to it
3. Hit the reissue/reticket button or send to
ticketing team for reissue?

 

[N860CR]

Yes - the eTicket is identical. So the instruction to them is:

1. Locate booking with ref#
2. Make no changes to it
3. Hit the reissue/reticket button or send to
ticketing team for reissue?

Ok thanks. Little different to mine as I ended up with two ticket numbers.

But yes, that would be it. Just tell them it needs to be ticketed as booked. May or may not be able to do it on the spot… I don’t believe AY are likely to cancel as quickly as CX/QR so there’s less time pressure.

 

[exLXCXFF]

Ok thanks. Little different to mine as I ended up with two ticket numbers.

But yes, that would be it. Just tell them it needs to be ticketed as booked. May or may not be able to do it on the spot… I don’t believe AY are likely to cancel as quickly as CX/QR so there’s less time pressure.

AY made this change on 29 April 2022 and I only realised it today as I logged into CMT due to another upcoming flight.

As I said, prima face, all good in the Qantas App, on AY MMB, and RJ MMB.

I am waiting for QF to pick up the phone now and will report back.

 

[exLXCXFF]

Update is: Indeed called Qantas, got through to Cape Town in 10 mins, told the agent what I needed and was put on hold. Within 5 minutes, I had an Amadeus screenshot in my inbox with the HEL - SIN leg now ticketed. The eTicket number also showed up in CMT instantly for this leg. Once the agent got back to me, she said she sent me a confirmation email but the actual eTicket will come through in 24-48 hours. Five star service for Cape Town - I am speechless (in a positive way!).

Edit: Updated eTicket with matching eTicket# to CMT received as well.

Lesson learned: Always log into CMT asap once a partner airline makes schedule / timing changes as with QR & CX that could have ended very differently almost 4 months later.

For those on AY131 having booked before 29 April, have a look now!

 

[AndyC1970]

Is everyone convinced CMT always has the most accurate information? I have a number of rewards bookings with QF, AY, JAL, QR and CX in January next year over 3 seperate Booking references. Neither adding them myself or sending them though to the CMT email results in it listing the e-ticket number. However I can get each of these from the respective carrier's websites as well as sending trip itinerary from MMB for QF. Both the AY and CX flights changed times, resulting in 12 hour delays - these both turn up as the new flight linked to the same e-ticket number as the previous flight on their website.

Would it be advisable to ring QF at some stage to check on their end that each of the flights is ticketed or am I being overly dramatic and opening myself up to being #joyced? Partner rewards - seems to be very random adventures with QF of late.

 

[exLXCXFF]

When you resend your eTicket now, what is the date of issue of that ticket (post the schedule/timing changes announced?) and are the schedule/timing changes accurately reflected that you were notified of? If not, then you are where I was last night, QF did not reticket and did not reissue and hence I would have turned up at the airport without a flight to fly.

 

[N860CR]

Is everyone convinced CMT always has the most accurate information? I have a number of rewards bookings with QF, AY, JAL, QR and CX in January next year over 3 seperate Booking references. Neither adding them myself or sending them though to the CMT email results in it listing the e-ticket number. However I can get each of these from the respective carrier's websites as well as sending trip itinerary from MMB for QF. Both the AY and CX flights changed times, resulting in 12 hour delays - these both turn up as the new flight linked to the same e-ticket number as the previous flight on their website.

Would it be advisable to ring QF at some stage to check on their end that each of the flights is ticketed or am I being overly dramatic and opening myself up to being #joyced? Partner rewards - seems to be very random adventures with QF of late.

I’d be concerned but maybe not alarmed. Does your most up to date (ie with the correct flights) Qantas E-Ticket PDF have a 081 ticket number attached?

 

[AndyC1970]

I’d be concerned but maybe not alarmed. Does your most up to date (ie with the correct flights) Qantas E-Ticket PDF have a 081 ticket number attached?

I HAVE SOLVED MY PROBLEM. I think because my check my trip profile wasn't set up to include my initial name and for some reason on all the bookings my first name is Andrew followed by my middle initial (Qantas FF thing I think) when I added the trip, it would not add anything personal including my name/081 number. I deleted that CMT account and then set up a one with the correct name and bingo- all flights added and ticketed. Now to monitor it over the next 6 months for any further flight changes. Thanks everyone!