Chip or pin on american express cards?

[Ewing]

Don't worry it soon will again. you'll soon be facing the joys of inconsistent acceptance of chip and pin! (That said it seems to be getting better!)

Attempt #1 at local supermarket:

Swiped in eftpos machine which said to insert card. Inserted card, says chip not supported.

Had to revert to my trusty old Visa.

Sent from my LT26i using AustFreqFly

 

[Mal]

Attempt #1 at local supermarket:

Swiped in eftpos machine which said to insert card. Inserted card, says chip not supported.

The Amex chip dance ... Good fun!

(inserting first should have been done. This would have said "card not supported" and requested a swipe. Swipe should then be allowed as the terminal has already noted that it can't support the chip. Or something like that. It's an even better dance when you try contactless first and that problem occurs!)

 

[Flashback]

Don't worry it soon will again. you'll soon be facing the joys of inconsistent acceptance of chip and pin! (That said it seems to be getting better!)

And inconsistent acceptance of the... AMEX

 

[ChrisFlyer]

I've recently started using my chipped Amex, and am yet to be able to use Chip+PIN as intended. This is my experience based on the acquiring bank (ie. which bank runs the particular EFTPOS terminal):

*CBA - chip application not supported, had to swipe (and could enter PIN)
*ANZ - chip application not supported, had to swipe (and could enter PIN). Contactless did not work.
*Suncorp - swipe only, signature only
*BOQ - swipe only, signature only
*Westpac - could actually read the chip! ... no prompt for a PIN though - went straight to signature. When using my non-chipped Amex cards in the same terminal, I am able to enter a PIN however...

I've not yet had the chance to use the card at Woolies or Coles.

Is anyone aware of the timeline of when software will be released to the above banks to correctly support Amex chips? Most of my transactions happen to be on ANZ terminals, so it would be great if they'd get their act together (particularly with the contactless).

Also, as to 'burning' the PIN - for those that have managed to 'burn' the PIN (most likely from Coles/Woolies), what has your experience been on Westpac terminals? Are you prompted to enter the PIN, or do your chip cards also revert to signature?

Cheers

 

[moa999]

My Amex works at Coles, but not at Woolies, both on identical Ingenico? terminals with the new colour display

 

[greenfrog86]

My Amex works at Coles, but not at Woolies, both on identical Ingenico? terminals with the new colour display

Your Amex will work using Chip or Swipe at woolworths, however the contactless does not work yet.

For some strange reason Woolworths has taken a trial approach to contactless payments and have only activated their terminals for Visa Cards and Woolworths branded Credit Cards...

Their flyer detailing this says others will be considered based on 'customer feedback' however I wasn't sure how they intended to collect this. So being the nerd that I am, I used the online form on the Woolworths website and provided feedback. I got a response from their 'Group Finance' team who said the feedback was noted blah blah after giving me a copy-and-paste version of the flyer also...

 

[moa999]

Sorry. I meant my Amex will work via Chip at Woolworths, but not Contactless.
It does work for the Woolworths Qantas card.

Interestingly when the Amex Chip is used it seems to verify the Pin on card, but then also takes a few more seconds before saying remove card - I assume this is it verifying with the server as well.
No Pin needed for purchases under $35.

 

[k3nnis]

Mine worked at bob jane t marts

 

[wafliron]

I've recently started using my chipped Amex, and am yet to be able to use Chip+PIN as intended. This is my experience based on the acquiring bank (ie. which bank runs the particular EFTPOS terminal):

<snip>

That seems strange (that you've had so few merchants / banks accept the PIN on your Amex card). AFAICR I've only had a total of one merchant's terminal request a swipe (plus PIN) when I've tried to use the Chip out of 10+.

 

[wafliron]

I've recently started using my chipped Amex, and am yet to be able to use Chip+PIN as intended. This is my experience based on the acquiring bank (ie. which bank runs the particular EFTPOS terminal):

<snip>

That seems strange (that you've had so few merchants / banks accept the PIN on your Amex card). AFAICR I've only had a total of one merchant's terminal request a swipe (plus PIN) when I've tried to use the Chip out of 10+.

 

[ashleyn]

My Amex works at Coles, but not at Woolies, both on identical Ingenico? terminals with the new colour display

Tried mine for the first time at Coles and it made me sign, no option for pin. Earlier today pin worked fine at Bunnings but card had to be swiped, not inserted.

 

[Chicken]

pin worked fine at Bunnings but card had to be swiped, not inserted.

And no wireless either. Contactless is only for Visa and MasterCard.