jasonfungsing
Member
- Joined
- Jun 18, 2018
- Posts
- 170
Has anyone got a great experience with Citibank Call Centre?
Not for me, for my citi prestige/signature card....
Here is my story:
I applied for the prestige card, got a call after one week been told they can only offer me a signature card, I accepted. After I got the card with letters, there is no mention about the 300k promo points(400k for prestige). Before I activate the card, I call them to confirm I will get the 300k promo points if I meet the monthly requirement, they told me YES, then I activated the card.
However, after 1st month with met the requirement, no bonus points. After 2nd month, still not bonus points.
Called them, been told I am downgrading a card, not a new card, so no promo applies to me...
Called them a few times, asked them to check the call record that the lady, who I spoke to before activate my card, told me I will get the promo. All the CSR are useless, they have no idea what the promo is, why I didn't get it but I should get it....even the manager/supervisor.... called them a few times, no one knows what I am doing...
Finally, got a snail mail letter from citi, in the letter, they said they can't get me the original 300k offer, but they can provide me with a one-off 120k points with $3000 spend in first 3 months. Without other options, I accepted.
3 months passed, with meet the spend requirement, now I call citi to get the point, CSR again have no idea what I am talking about.....
man, I have spend a lot of time and energy on this, so sick of Citibank now.
That's it, citibank(AU)
Not for me, for my citi prestige/signature card....
Here is my story:
I applied for the prestige card, got a call after one week been told they can only offer me a signature card, I accepted. After I got the card with letters, there is no mention about the 300k promo points(400k for prestige). Before I activate the card, I call them to confirm I will get the 300k promo points if I meet the monthly requirement, they told me YES, then I activated the card.
However, after 1st month with met the requirement, no bonus points. After 2nd month, still not bonus points.
Called them, been told I am downgrading a card, not a new card, so no promo applies to me...
Called them a few times, asked them to check the call record that the lady, who I spoke to before activate my card, told me I will get the promo. All the CSR are useless, they have no idea what the promo is, why I didn't get it but I should get it....even the manager/supervisor.... called them a few times, no one knows what I am doing...
Finally, got a snail mail letter from citi, in the letter, they said they can't get me the original 300k offer, but they can provide me with a one-off 120k points with $3000 spend in first 3 months. Without other options, I accepted.
3 months passed, with meet the spend requirement, now I call citi to get the point, CSR again have no idea what I am talking about.....
man, I have spend a lot of time and energy on this, so sick of Citibank now.
That's it, citibank(AU)
