Citibank 70,000 QFF points $149 annual fee first year 0% BT for 6 months

[exceladdict]

Up until now this card has been great for me. Today I got a call out of the blue from Citi. I was told given I have held the card for a while and it was in good standing they would "give me access to another $8.5k" in case I "have any big expenses". I said "no, I don't want a credit limit increase". "Not even a partial increase?" - "No!", *hang up sound*. The guy just hung up on me without even saying bye!

Couldn't believe the rudeness and the fact that I wasn't ASKED for a Credit Limit increase but was basically being told they were giving me one. I'm sure this is illegal. Cancelling my card ASAP.

Have you 'opted in' to receiving offers to increase your limit? If not, I believe it is indeed illegal. As of a few years ago (when the minimum repayment 'how much interest you'll pay' information etc started appearing on statements) you have to opt in to receive limit increases, normally at the time of sign up.

Either way, it's horrible customer service, and I'd be contacting citibank with the time and date of call so they can trace it back and give the telemarketer a talking to.

 

[fairbasa]

Have you 'opted in' to receiving offers to increase your limit? If not, I believe it is indeed illegal. As of a few years ago (when the minimum repayment 'how much interest you'll pay' information etc started appearing on statements) you have to opt in to receive limit increases, normally at the time of sign up.

Either way, it's horrible customer service, and I'd be contacting citibank with the time and date of call so they can trace it back and give the telemarketer a talking to.

No, I did not opt in for credit limit increase invitations.

Cancelled my card now, told them about the experience and they took it seriously. I gave them the date and time of the call but said they couldn't see any notes in the system about the call and therefore couldn't progress it further. I'm shocked the telemarketer didn't leave notes!

Pretty poor system they can't audit the call history of their telemarketers...