I am still fighting with them over my 60,000 points. Before I applied and I rang and it was confirmed that the offer was valid. When I got my paperwork no mention of the points so I rang and asked them to confirm the offer. They did. So I continued with the application. Before my first spend I rang again and asked them to confirm the offer again. They said they would get back to me. They didn't. I rang again and they confirmed that I would only get 50,000 points. I refused stating that the offer was for 60,000 and asked to be put onto a supervisor. They said the offer had expired - even though there is no expiry date on the link and the link obviously works or I would not have been able to apply in the first place! Took all the details about the link etc and I told them it was false advertising and I would not be going ahead with the card if they didn't honour their advertising. Not available but she would call me back in three days. She didn't. I rang again - guess what supervisor wasn't available. Explained the story again and I told them I would wait online until Supervisor was available. Was cut off. Send complaint email explaining etc etc. No response. Rang again and tried to cancel the card was immediately put onto a supervisor. He apologised for my trouble etc etc and said that my supervisor would return my call within 1 hour. She did!!!She said the matter was before her Manager and she would ring me back within 3 days. No return call. Rang again last week got to speak to my Supervisor - she said I would not be happy with their offer but as a good will gesture they were willing to offer me 5,000 points. How insulting!!! Not happy and I told her so. She said she would put it again before her manager and I said if they were not willing to honour their advertising I would not be going through with their card and I expected all charges to be reversed and the card cancelled. They have until Monday or that is what I will do. I also told them that the link was still active and falsely hooking people in. I have a family member who works for Department of Fair Trading, so they will be getting a letter too!
. Luckily I followed the advice on the forums and kept details of all phone conversations, etc. I have signed up for Qantas however on current reflection, having regard to the current industrial market, will there be a Qantas in 6 months.
Only time will tell.
