CitiBusiness Gold 'no longer available'

[Beta4Me]

I wish this worked for applying for new CBG cards!

 

[Yoz]

Just tried to get hold of a Citibusiness Concierge but it seems to be hanging up instantly.

Anyone else managed to get hold of the Citibusiness Concierges lately? As part of keeping this card did we lose our useful minions?

 

[DerekG]

I have just received CitiBank's CitiBusiness Visa Card UPDATED TERMS & CONDITIONS (arrived as a second attachment with my monthly statement).

Buried in the middle of it is a change to the definition of "eligible transaction". Take note as this could severely affect your ability to earn frequent flyer points from the 1st February 2014. Take note in particular of the LAST FOUR LINES of the changes:

3. Change to your CitiBusiness Rewards Terms
and Conditions effective 1 February 2014


• The definition of ‘Eligible Transaction’ is
deleted and replaced with the following:


Eligible Transaction means any Retail
Purchase which is made by the use of a
Card or any other means permitted by
Citibank, excluding (but not limited to)
transactions by way of Cash Advances,
Balance Transfers, Special Promotions,
fees, purchases of foreign currency and
travellers cheques, foreign exchange and
ATM/ Bank charges, interest charges,
finance charges, government charges,
payments to the Australian Taxation Office,
insurance charges, payments to Citibank
loan accounts (mortgage etc), purchases
in excess of limits on the Account, and all
other transactions if the Account is more
than $10,000 in credit.

 

[Stephen65]

Rang up to transfer some rewards points earned on my Citibusiness Gold to QFF points only to be told that this was no longer possible. I asked since when and they said last September. Anyone else encountered this?

 

[Yoz]

Rang up to transfer some rewards points earned on my Citibusiness Gold to QFF points only to be told that this was no longer possible. I asked since when and they said last September. Anyone else encountered this?

Used the transfer promotion in Nov 2013 so it seems quite strange that they're giving you this line. Hopefully it's not the case though because I have a lot of points in my CBG that I'll probably move over to QFF.

A snippet from the activity statement:
26 NOV 13 CARD TRANSFER BONUS 26NOV13
08 NOV 13 CITIBANK PLATINUM REWARDS 07NOV13

 

[TonyHancock]

Rang up to transfer some rewards points earned on my Citibusiness Gold to QFF points only to be told that this was no longer possible. I asked since when and they said last September. Anyone else encountered this?

I transferred 10,000 points in May 2014. No issues at all.

 

[Stephen65]

I told the call centre rep that I had been given no notification of this and she insisted a letter had been sent to me. So I asked for a copy of the letter and the current terms and conditions because the latest version I can find still has QFF transfer. They have promised to mail them to me. Maybe its just a case of HUACA but I will wait to see what if anything comes in the mail.

PS: if anyone else with some banked reward points wouldn't mind trying to transfer some to QFF I'd very much like to hear what happens.

 

[jamesD]

Rang up to transfer some rewards points earned on my Citibusiness Gold to QFF points only to be told that this was no longer possible. I asked since when and they said last September. Anyone else encountered this?

Today I transferred 30k to QFF no dramas.

 

[Stephen65]

Good news...the woman I spoke to at the call centre just rang me back and said she had spoken to various people at Citibank and (after almost apologizing for the stuff-up ) executed the transfer to QFF on the spot, giving me a reference number. She said that I could continue to do transfers to QFF in the future and that Citi hadn't changed the rules on Citibusiness transfers to QFF.

POSTSCRIPT: as of today (11/6) the points are in my QFF account so the transfer was executed overnight. What this shows is the importance of not believing anything you are told by Citibank call centre staff. Its also encouraged me to sweep my points more regularly.

 

[Jacques Vert]

Good news...the woman I spoke to at the call centre just rang me back and said she had spoken to various people at Citibank and (after almost apologizing for the stuff-up ) executed the transfer to QFF on the spot, giving me a reference number. She said that I could continue to do transfers to QFF in the future and that Citi hadn't changed the rules on Citibusiness transfers to QFF.

If you have her name (or even if you don't), ring back and complain that this stuff up has caused you to miss an opportunity to book some flights. Citi have a tendency to offer bonus points to "kiss and make up". You should be able to squeeze 5k to 10k out of them for the wrong information.

JV

 

[Yoz]

Out of curiosity how much are people paying for their Citibusiness Gold?

Just realised I was hit with the $149 annual fee this year whereas the first two years I was only charged $75?

Anyone had experience in getting this fee reduced and/or waived?

 

[Inver]

Yes that is the current standard fee and I would suggest talking to them about getting the annual fee reversed (your success in this may depend on how long you have been with Citibank and how many transactions you put through - YMMV). I get it reversed each year.

 

[Yoz]

Yes that is the current standard fee and I would suggest talking to them about getting the annual fee reversed (your success in this may depend on how long you have been with Citibank and how many transactions you put through - YMMV). I get it reversed each year.

How much are you putting through it? If you don't mind me asking? And do you have anything else with Citi?

 

[Inver]

How much are you putting through it? If you don't mind me asking? And do you have anything else with Citi?

Not that much considering its for my business averages out to be around 4K per month. It's more likely that I have been with Citibank for 20 years which makes it easy to reverse the annual fee.

 

[Yoz]

Not that much considering its for my business averages out to be around 4K per month. It's more likely that I have been with Citibank for 20 years which makes it easy to reverse the annual fee.

Interesting. Our logistics bill alone is more than that so I gave them a call and got it waived for "being a valued customer since 2012"

It's a little amusing because last year they left the fee at $75.00 for the second year so I didn't bother hassling them (as it was 50% off) but when they raise it up to 100% I call up and get it reduced to $0

 

[Inver]

Interesting. Our logistics bill alone is more than that so I gave them a call and got it waived for "being a valued customer since 2012"

It's a little amusing because last year they left the fee at $75.00 for the second year so I didn't bother hassling them (as it was 50% off) but when they raise it up to 100% I call up and get it reduced to $0

That's a great result Voy. I kick myself for only finding AFF in 2008 and always paying all those annual fees before then.

 

[Yoz]

That's a great result Voy. I kick myself for only finding AFF in 2008 and always paying all those annual fees before then.

It's been a good week with banks here.

CBA offered me reduced fees on my business transaction account.
ANZ told me that I'll get the bonus twice for a second application (black card)
Citi removing the annual fee.

Winning!

 

[lakun]

Yes that is the current standard fee and I would suggest talking to them about getting the annual fee reversed (your success in this may depend on how long you have been with Citibank and how many transactions you put through - YMMV). I get it reversed each year.

So I just rang up Citibank today to try my luck, and i got my $149 fee reversed just for asking. Thanks AFF forum members!
They did lookup how much i spent on the card and it was over $50k in last 12 months, so not sure if they have any minimum spend threshhold.
My waiver is just a once off they said, but next year I will try again pointing out how much i spend on the card.
I have another citibank credit card (minimum spend), but no other business with citibank at this stage

 

[Yoz]

My waiver is just a once off they said, but next year I will try again pointing out how much i spend on the card.

Yep. It's exactly what they told me. My spend's above $50k so I guess we need to figure out the person with the lowest spend that achieved this

 

[pangwen]

I tried last month, but was only offered some points instead of a fee waiver. Spend was relatively low, maybe $20k throughout the year.