Claim Process

[Viridis]

Horse has probably bolted, but just seeking a bit of info on the claim process

We have only recently started taking out travel insurance as we've got older but, frankly and naively, didn't put too much thought into it because we didn't expect ever to claim against it - I know, I know ....

And, foolishly, I didn't check here first and did not know this partiular thread existed

But .....

We (my wife and I) have a trip planned next month and due to an accident, we will be unable to travel

The outbound flights are booked on separate bookings using points from our individual QFF accounts.

Accommodation is prepaid

The inbound flights are paid with cash and we are on the same booking

The accommodation and inbound flights are no change/no cancellation type bookings. I have no idea how the points flights will work, and despite trying, can find no reference on the booking or QF website what the fare conditions are for these redemption bookings

We are insured with Qantas Travel Insurance booked independently of the flights.

Do I cancel everything and then put the claim in? Or do I put the claim in and then canel?

Using the logic of forewarned is forearmed, what sort of evidence will be requested. My wife attended A&E but was not admitted. She has had X-Rays and MRIs but nobody has said 'don't travel'. But the practicality is that she can't. Do we need 'do not travel' paperwork from a medical professional?

We are both named on the insurance but the accommodation is booked in my name (I have the account). I am still fit. Would this be covered?

I know the obvious thing to do is phone but as I said, forewarned is forearmed so just looking to load up the coughnal first

Thanks in advance

 

[muppet]

Horse has probably bolted, but just seeking a bit of info on the claim process

We have only recently started taking out travel insurance as we've got older but, frankly and naively, didn't put too much thought into it because we didn't expect ever to claim against it - I know, I know ....

And, foolishly, I didn't check here first and did not know this partiular thread existed

But .....

We (my wife and I) have a trip planned next month and due to an accident, we will be unable to travel

The outbound flights are booked on separate bookings using points from our individual QFF accounts.

Accommodation is prepaid

The inbound flights are paid with cash and we are on the same booking

The accommodation and inbound flights are no change/no cancellation type bookings. I have no idea how the points flights will work, and despite trying, can find no reference on the booking or QF website what the fare conditions are for these redemption bookings

We are insured with Qantas Travel Insurance booked independently of the flights.

Do I cancel everything and then put the claim in? Or do I put the claim in and then canel?

Using the logic of forewarned is forearmed, what sort of evidence will be requested. My wife attended A&E but was not admitted. She has had X-Rays and MRIs but nobody has said 'don't travel'. But the practicality is that she can't. Do we need 'do not travel' paperwork from a medical professional?

We are both named on the insurance but the accommodation is booked in my name (I have the account). I am still fit. Would this be covered?

I know the obvious thing to do is phone but as I said, forewarned is forearmed so just looking to load up the coughnal first

Thanks in advance

The PDS will cover all of this and without it, no one on here can really help as we don’t know what cover you purchased.

Check your PDS for cancellation due to travelling companion injury which is often covered. But you will need to call to work out what proof you need to claim. If the injury is serious enough I doubt you’ll have any issue finding a doctor write a letter confirming you cannot travel.

Don’t cancel anything until the insurer has instructed you - it will want you to minimise your losses and may have suggestions.

Classic Reward points flights can be cancelled before travel commences on the first leg of the booking for a 6,000 pp point fee and a full refund of taxes and carrier charges.

 

[Viridis]

The PDS will cover all of this and without it, no one on here can really help as we don’t know what cover you purchased.

Check your PDS for cancellation due to travelling companion injury which is often covered. But you will need to call to work out what proof you need to claim. If the injury is serious enough I doubt you’ll have any issue finding a doctor write a letter confirming you cannot travel.

Don’t cancel anything until the insurer has instructed you - it will want you to minimise your losses and may have suggestions.

Classic Reward points flights can be cancelled before travel commences on the first leg of the booking for a 6,000 pp point fee and a full refund of taxes and carrier charges.

Thanks

Had a look at the PDS but it’s incomprehensible legal double speak. Hence the post

Thought we’d need something like that …. GP has already closed for Christmas

Again, thanks. I’ll give them a call

 

[MEL_Traveller]

Thanks

Had a look at the PDS but it’s incomprehensible legal double speak. Hence the post

Thought we’d need something like that …. GP has already closed for Christmas

Again, thanks. I’ll give them a call

Agree 100% with muppet. You need to call your insurance company first, speak with an agent and tell them what’s happened. They will advise you on next steps.

Shouldn’t be an issue with the hotel being in one name… insurance policies know people travel as a couple of group and hotels and car hire etc aren’t always in joint names. It is also reasonable that if one half of a couple can’t fly on a holiday, that the other won’t still go alone. That’s pretty much standard.

I suspect the insurance company may need some sort of documentation to say your spouse can’t fly, or it’s inadvisable to fly. The insurance company will let you know what they need.