Classic reward flight cancelled.

[jrfsp]

I have a QF classic reward booking next month BNK-SYD-MEL, Dept out of BNK at 18:20. QF have removed the evening BNK rotation from November by the looks of it and ive been rebooked onto the earlier QF departure at 11:45 which is not convenient.
I have rang the call centre (i got Hobart!) to ask for JQ direct to MEL at 17:45 - was told it's not possible as there's no rewards seats. For the online change option, it did show JQ to SYD at 16:40 connecting to QF (which id also accept) however this times out when i try and select, the call centre said this is not an option as no rewards seats.
My only option is to take the 11:45 dept or take a refund. Anyone had luck getting rebooked onto JQ when there's no reward seats?

 

[sudoer]

was told it's not possible as there's no rewards seats

Remind them it's an involuntary change and they are obliged to accommodate you on another QF group service regardless of whether it has award availability. If they say no, ask they escalate the call.

If still no luck, and the departure isn't for at least a few weeks, submit a customer care form clearly stating the situation, and suggest they listen back to the calls which have been recorded. That might grease the wheels.

Just keep mentioning that all of this is "involuntary"...

 

[cjd600]

Just keep mentioning that all of this is "involuntary"...

absolutely this