Figure this doesn't need its own thread - a few weeks ago I requested 2*X award seats for some relatives on a short flight connecting to an a330 mel-per in U seats through to Perth. Request approved.
But it was not meant to be. 24 hours out, they discovered that they had been moved to economy, likely due to cabin size with the aircraft downguaged.
Two hours later they received a notification that their inbound was delayed and "Qantas is monitoring the connection". The initial X flight was to be 40 minutes delayed, meaning a 5 minute connection in MEL. Unlikely to work.
Shortly after, notifications arrived and they discovered they had been rebooked onto JQ, departing Melbourne 11pm and arriving to Perth just after midnight.
So after looking forward to the bed in the sky and the J lounge in Mel they had been moved to Jetstar and a post midnight departure, with a 4-5 hour stopover to boot.
I managed to call QF and get them on a different routing in economy - nothing was showing online but other flights were available for sale. There was an option available for sale in business but at this point the agent (think Fiji, got through straight away, call done in 11 minutes) wasn't aware this was originally a U ticket, and given it would be 737 anyway, the relatives felt the difference between economy wasn't worth the points.
When hanging up I asked the agent to please investigate and chase a refund of the points difference between the original and final booking. I was about to board a different flight so had to disconnect, but they said they'd look into it. I will monitor this over the next few weeks and see if any refunds come through. If not, in addition to the refund, would compensation be a reasonable request?
Due to them holding PC, I'll recommend them claiming ORC due to the downgrade as well.