doughty2010
Newbie
- Joined
- Jul 22, 2024
- Posts
- 1
Hi All
I’m wondering if people have advice…
So. I bought a flight (Syd to bne) using cash.
I checked to make sure there were business reward seats avail.
I then requested an upgrade.
In the t&c’s it says that if a classic upgrade reward is available at the time of request, it will be confirmed immediately and points will be deducted.
The upgrade said ‘requested’ … so I waited. Nothing. It was meant to be immediate.
I call up the call centre. I’ve spoken to 5 different people who all say ‘you purchased a commercial ticket - so you can only get a confirmed upgrade if it’s an upgrade from a ticket purchased with points.’
However, the t&c’s don’t say that. They say that the cash ticket can be upgraded.
Has anyone else come across this issue? Currently on hold waiting for a supervisor…![Exploding head :exploding_head: 🤯](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92f.png)
![Waving hand: light skin tone :wave_tone1: 👋🏻](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f44b-1f3fb.png)
I’m wondering if people have advice…
So. I bought a flight (Syd to bne) using cash.
I checked to make sure there were business reward seats avail.
I then requested an upgrade.
In the t&c’s it says that if a classic upgrade reward is available at the time of request, it will be confirmed immediately and points will be deducted.
The upgrade said ‘requested’ … so I waited. Nothing. It was meant to be immediate.
I call up the call centre. I’ve spoken to 5 different people who all say ‘you purchased a commercial ticket - so you can only get a confirmed upgrade if it’s an upgrade from a ticket purchased with points.’
However, the t&c’s don’t say that. They say that the cash ticket can be upgraded.
Has anyone else come across this issue? Currently on hold waiting for a supervisor…
![Exploding head :exploding_head: 🤯](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f92f.png)