So I’m trying to close our Business Rewards account and the only way to do it, is to call up (13 74 78)! However, the issue is, I failed the ID verification because they asked a random Security Question which I don’t remember ever setting/answering, nor can I find a way to set/reset via the online portal.
Such a frustrating experience! The online portal uses 2FA via mobile but the call centre is not equipped with that capability.
Apparently they only way to do it is via sending company confidential documents over email (yeah, sounds super secure) and then somehow their process then allows them to reset the security question and somehow I’ll then be magically verified! I mean if this was a comprised situation, the hacker probably may already have access to my email too (though highly unlikely given the 2FA we use)!
Sorry for the rant, but does anyone how to reset the Security Questions in business rewards?
PS: I checked my QFF profile, and the security questions there are different to the one the call centre asked me.
Such a frustrating experience! The online portal uses 2FA via mobile but the call centre is not equipped with that capability.
Apparently they only way to do it is via sending company confidential documents over email (yeah, sounds super secure) and then somehow their process then allows them to reset the security question and somehow I’ll then be magically verified! I mean if this was a comprised situation, the hacker probably may already have access to my email too (though highly unlikely given the 2FA we use)!
Sorry for the rant, but does anyone how to reset the Security Questions in business rewards?
PS: I checked my QFF profile, and the security questions there are different to the one the call centre asked me.