Hi
Question: What compensation do you think we are entitled to ?
Recently when travelling as a family (2 adults and 4 kids aged 13yrs-15mths) from London to Rome BA (qantas ticket) lost our pram which was checked at the gate (and stolen we suspect). The trip was a free sidetrip from our original travel from Melbourne to London where i was working for 6 months and hece the family came with me.
As a result of the loss we had to wait at Rome Airport until about midnight on the Friday of our arrival - not easy with 4 little kids but the main problem was that we couldnt get around Rome very much without a pram ! Carrying a 12kg child for very far in the Roman summer doesnt work (try it with a few bags of potatoes to get the idea!). The lack of a pram really limited our mobility and ability to see key sights.
We were only there for 2 days so there really was little benefit in going.
The Pram was never recovered and no one from BA called to say what had happened - i had to call them.
To date after a couple of letters all we have been offered is an apology, cost of replacement pram and A$200. This hardly compensates us in my view.
To add insult to injury on return to Australia they had given away one of our seats at the airport and we had to nurse the baby all the way home!
Thoughts ? Do you know what has been obtained in similar circumstances ?
Thankyou very much for your help
Question: What compensation do you think we are entitled to ?
Recently when travelling as a family (2 adults and 4 kids aged 13yrs-15mths) from London to Rome BA (qantas ticket) lost our pram which was checked at the gate (and stolen we suspect). The trip was a free sidetrip from our original travel from Melbourne to London where i was working for 6 months and hece the family came with me.
As a result of the loss we had to wait at Rome Airport until about midnight on the Friday of our arrival - not easy with 4 little kids but the main problem was that we couldnt get around Rome very much without a pram ! Carrying a 12kg child for very far in the Roman summer doesnt work (try it with a few bags of potatoes to get the idea!). The lack of a pram really limited our mobility and ability to see key sights.
We were only there for 2 days so there really was little benefit in going.
The Pram was never recovered and no one from BA called to say what had happened - i had to call them.
To date after a couple of letters all we have been offered is an apology, cost of replacement pram and A$200. This hardly compensates us in my view.
To add insult to injury on return to Australia they had given away one of our seats at the airport and we had to nurse the baby all the way home!
Thoughts ? Do you know what has been obtained in similar circumstances ?
Thankyou very much for your help