Compensation for no IFE in J Syd to HNL

[MEL_Traveller]

What compensation would you expect for this:

Paid Premium Economy on Cathay SYD-HKG. Seat broken with no recline. Only noticed after the seat belt sign went off. Cabin full.

Want recline? Purser offered a row at the back of ECONOMY cabin. And we'll throw in a nice pillow and doona from business class.

Want to watch a movie with recline - do that in economy please...... SO there I was in economy all of a sudden. My choice to move because I wanted to watch some movies but got a cough deal overall.....

You got a whole row at the back of economy in exchange for a PEY seat? With comfy doona and pillow to make a proper bed? Sounds like a great deal to me! Provided I still got the PEY meals, and was seated back in PEY for speedy disembarkation, I would take that as a win rather than a loss (or needing compensation).

 

[lonewolf]

I heavily rely on the IFE to survive long haul flights, without which i would struggle. But I am stunned that business class seats can have IFE faults and recline faults? I never would have thought that would happen, I mean they are business class seats, pricey and worth so much...

 

[MEL_Traveller]

I heavily rely on the IFE to survive long haul flights, without which i would struggle. But I am stunned that business class seats can have IFE faults and recline faults? I never would have thought that would happen, I mean they are business class seats, pricey and worth so much...

Sure, they are electrically operated and all sort of things could go wrong that make them in-op. The recline isn't such as issue as they can be manually put into upright/bed by the crew. IFE there's nothing much they can do except move you. It's very rare for anything to go wrong and the seats are usually fixed once they get back to base.

 

[lonewolf]

Sure, they are electrically operated and all sort of things could go wrong that make them in-op. The recline isn't such as issue as they can be manually put into upright/bed by the crew. IFE there's nothing much they can do except move you. It's very rare for anything to go wrong and the seats are usually fixed once they get back to base.

I guess i just thought for business, they make extra care to check everything is working before every flight plus the technology and quality of equipment is so good, that it is upgrade / replaced before any faults happen but i guess you are right, it is just a electrical device at the end of the day.

 

[MEL_Traveller]

I guess i just thought for business, they make extra care to check everything is working before every flight plus the technology and quality of equipment is so good, that it is upgrade / replaced before any faults happen but i guess you are right, it is just a electrical device at the end of the day.

In general they do - but if your BA 777 is flying from London to SYD with a short refueling stop in SIN the seat might break down an hour out of London and not have time to be fixed in SIN. Or in SYD before the return.

Somebody could crunch a phone in the mechanics, or spill liquids. Or a loose connection in the controls.

 

[prozac]

In general they do - but if your BA 777 is flying from London to SYD with a short refueling stop in SIN the seat might break down an hour out of London and not have time to be fixed in SIN. Or in SYD before the return.

Somebody could crunch a phone in the mechanics, or spill liquids. Or a loose connection in the controls.

I think, as was my experience with Lufthansa, the crew already knew the IFE was faulty before the plane landed. Because it won't get fixed until return to Germany (if at all) they log and ignore. When the passenger on the next flight (yes, I know it's a different crew) alerts them of the fault they respond, "Isn't it working? Try a different headset. Still not working? Oh dear."

 

[Mistress]

I just received 10K QF compensation points for a recent flight from east coast aus to NZ. IFE was not working, and it was already noted on the records as the CSM said there was problems with it. was offered to sit in business class but was travelling with my child, lady next to him stuck her head in immediately before i could answer the CSM that offered me to sit in business, oh your travelling with your child you can take my seat and i can move there... and the CSM was on board with that immediately... i didn't have a choice so went ok.. but when i sat in the seat of the lady that had moved, the seat belt would not do up, as it was faulty. It was faulty on take off too, but she didn't say a word as she didn't want to go down to the back of the plane, so on landing she had to sit in business making her extremely happy... but i had to move between seats: a choice of a seat belt not working but working IFE or a non working IFE and a working seat belt. I was in row 4, so it was not the normal economy seat belt.

The CSM never offered compensation, and the other lady scored business class the whole way over.... she was so happy with herself. After reading compensations here on the forum i thought i would lodge a complaint and QF came back with 10K in points compensation. I wouldn't of thought about lodging a complaint but thanks to the forum I did. I was open ended with my comms, letting Qantas set the points compensation. I just stated the facts and that i was not offered any compensation for my inconvenience. I also let them know the flight crew did a great job on what they could do and offer on a full flight.

 

[SOPOOR]

I just received 10K QF compensation points for a recent flight from east coast aus to NZ. IFE was not working, and it was already noted on the records as the CSM said there was problems with it. was offered to sit in business class but was travelling with my child, lady next to him stuck her head in immediately before i could answer the CSM that offered me to sit in business, oh your travelling with your child you can take my seat and i can move there... and the CSM was on board with that immediately... i didn't have a choice so went ok.. but when i sat in the seat of the lady that had moved, the seat belt would not do up, as it was faulty. It was faulty on take off too, but she didn't say a word as she didn't want to go down to the back of the plane, so on landing she had to sit in business making her extremely happy... but i had to move between seats: a choice of a seat belt not working but working IFE or a non working IFE and a working seat belt. I was in row 4, so it was not the normal economy seat belt.

The CSM never offered compensation, and the other lady scored business class the whole way over.... she was so happy with herself. After reading compensations here on the forum i thought i would lodge a complaint and QF came back with 10K in points compensation. I wouldn't of thought about lodging a complaint but thanks to the forum I did. I was open ended with my comms, letting Qantas set the points compensation. I just stated the facts and that i was not offered any compensation for my inconvenience. I also let them know the flight crew did a great job on what they could do and offer on a full flight.

Moral of the story, stick your head in to other peoples business and offer to move to business class

 

[michaely]

This thread has reminded me of 10 years ago with BA flying Mel-Sin-Lhr in PE, with no IFE nor reading lights.
This affected the whole plane.
BA issued complaint forms on arrival in London, but referred all Australian pax back to BA office in SYDNEY after a month of duck-shoving.
The end result was a one cabin upgrade offered on the next booking not the return leg.
We have not flown long-haul with BA since !
Thank goodness for choices we have from Australia!

 

[lonewolf]

Wow that was quite rude of the lady. I thought the ettiquette would be to wait to be asked. What if they offered to have you and the child move to business?

 

[Deleted member]

If I have learned anything in my + 60 years on this planet, the more complex and sophisticated Technology becomes, the greater the opportunity for it to fail.
we (Mrs GPH and I) now when flying both long or short haul have downloaded viewing options on our devices to protect us to some extent from these seemingly regular failures.
this should not be seen as a defence of the airline, but more about just doing what we can to avoid potential disappointment.

 

[SOPOOR]

Wow that was quite rude of the lady. I thought the ettiquette would be to wait to be asked. What if they offered to have you and the child move to business?

playing devils advocate, if the woman offered to move to another economy seat so that the child could sit next to OP, that would make her just a good samaritan,
especially if there was not 2 x business class aviaialble

but I guess getting 2 business class upgrades for 1xIFE not working is very very lucky