So I Submitted a complaint through their online feedback.
Long story short - I was on one of their flights in J, and noticed that 3 of the crew members were quite sick/had a cold and constantly sniffing wiping their noses. Which I personally found disgusting since they are handling your food etc.
Anyway it completely ruined my experience, as I just avoided touching everything or eating the food they served as I did not want to get sick, however after being exposed on a flight i still managed to catch a cold from it.
I also noticed the mandatory Bio security video wasn't played - probably a genuine mistake.
Anyhow they pretty much came back saying that they investigated and no staff members were sick at the time -which i expected. I then went on to identify each of the members that were sick.
And after just over 3 weeks they've finally came back with same response saying no one was sick on that flight, which in my mind - who would want to admit that they were working while sick and risk getting in trouble right?
They've gone ahead and offered a deluxe hamper as a gesture of goodwill..
Does anyone have ideas on what I can do or where to go from here? As I feel a hamper for the price of a J class ticket was completely ruined and unpleasant experience.
Long story short - I was on one of their flights in J, and noticed that 3 of the crew members were quite sick/had a cold and constantly sniffing wiping their noses. Which I personally found disgusting since they are handling your food etc.
Anyway it completely ruined my experience, as I just avoided touching everything or eating the food they served as I did not want to get sick, however after being exposed on a flight i still managed to catch a cold from it.
I also noticed the mandatory Bio security video wasn't played - probably a genuine mistake.
Anyhow they pretty much came back saying that they investigated and no staff members were sick at the time -which i expected. I then went on to identify each of the members that were sick.
And after just over 3 weeks they've finally came back with same response saying no one was sick on that flight, which in my mind - who would want to admit that they were working while sick and risk getting in trouble right?
They've gone ahead and offered a deluxe hamper as a gesture of goodwill..
Does anyone have ideas on what I can do or where to go from here? As I feel a hamper for the price of a J class ticket was completely ruined and unpleasant experience.