Complimentary Aust. Fin Review Weekend subscription for Platinum

[haydensydney]

A clear sign Virgin are targeting business/corporate customers. Imagine if they were still in the old mode, and offered Cleo and Men's Health magazine subscriptions.

I'd prefer the Cleo and Mens Health

 

[777]

Did anyone actually get their Fin Review subscription yet?

Las thing i got was an email saying "Thank you for your application we will contact you shortly with more information" and haven't heard anything since?

 

[amaroo]

Same here...went outside this morning thinking it would be there.

 

[777]

Same here...went outside this morning thinking it would be there.

Did that last weekend. Only just realised i'd been in and out several times today and no sign of it.

 

[Tooner]

Not a sausage here. The same email as others

 

[DSFlyer]

Same here - nothing!

 

[pauly7]

Nothing here either.... Where is the elusive DJ rep

 

[Saab34]

Have not seen that VA Rep for a looong time.

 

[777]

Former DJ rep has moved on. New person being hired at the moment i think.

 

[pauly7]

Former DJ rep has moved on. New person being hired at the moment i think.

Didn't last long Bit of turnover happening at the Virgin Village still in general...

 

[DSFlyer]

Former DJ rep has moved on. New person being hired at the moment i think.

Probably why a private message has gone unacknowledged for several weeks!!!

 

[QF WP]

777 is correct, we had contact with them before they moved. They are still connected to AFF, but have a personal sign-in now.

When I was in contact with VA last week, they still hadn't settled on a replacement. That person will have some PM's to read through

Wish I was Plat, could use this offer... weekends are the only time I'd get to read it (it might take me both days to get through the paper)

 

[Mal]

Wish I was Plat, could use this offer... weekends are the only time I'd get to read it (it might take me both days to get through the paper)

Or, perhaps having a Plat member "reside" at your address could be a good compromise???

 

[777]

Didn't last long Bit of turnover happening at the Virgin Village still in general...

Yes, there is a high degree of turnover at the moment. AFAIK this is totally unrelated though - former DJ rep here was leaving the country and hence the role.

 

[lovestotravel]

Yes, there is a high degree of turnover at the moment. AFAIK this is totally unrelated though - former DJ rep here was leaving the country and hence the role.

Probably because staff are sick of attempting to keep customers happy!

Virgin - Great ideas, but implementation is pathetic

As for this offers, as it stands are few of us are wondering "where our our newspapers"

Yet again, someone didn't think about the offer and the implementation of the offer

The email offering this was sent out on the 18th of April, and it has only been 8 working days since then, so I wasn't expecting anything.

The confirmation email said that someone would be in touch soon, they should have added more detail and a time-frame instead of leaving people wondering... Oh wait that's like most other things Virgin do "coming soon" Virgin should have had the confirmation email to state "Someone will be in touch within 10 working days after the 2nd May". But instead people are left wondering, again.....

Considering the offer was available to be taken up to the "2 May 2012" I suspect after that date all the information will be forwarded on and the papers will start.

 

[777]

Probably because staff are sick of attempting to keep customers happy!

Virgin - Great ideas, but implementation is pathetic

As for this offers, as it stands are few of us are wondering "where our our newspapers"

Yet again, someone didn't think about the offer and the implementation of the offer

The email offering this was sent out on the 18th of April, and it has only been 8 working days since then, so I wasn't expecting anything.

The confirmation email said that someone would be in touch soon, they should have added more detail and a time-frame instead of leaving people wondering... Oh wait that's like most other things Virgin do "coming soon" Virgin should have had the confirmation email to state "Someone will be in touch within 10 working days after the 2nd May". But instead people are left wondering, again.....

Considering the offer was available to be taken up to the "2 May 2012" I suspect after that date all the information will be forwarded on and the papers will start.

Yes of course. It is not an indeterminate wait for a welcome and unexpected free perk, it is YET ANOTHER CRISIS THAT PROVES VIRGIN CANT MANAGE ANYTHING. My apologies for my total lack of context.

 

[Sprucegoose]

IYWTKWHI, you won't find out in the Fin. Review.

Posted on a wing and a prayer ...

Its all bad news I'm told.

It will be worse news on budget night with that swan laying the boot into the 'rich'.......

 

[QF WP]

Hardly a crisis 777, more likely to be the problems that abound when they have a third party involved.

Let's look at some of the possibilities:

1. No database of people who have responded "yes" - problems with their (VA) systems
2. Database of "yes" people still in VA's hands - hadn't been transferred to FR yet (transferring after 5 May perhaps)
3. Database of people partially transferred (say in weekly rests, or groups of 50 - in whatever grouping they chose) but not yet actioned by FR
4. Database sent but not received by FR.


This isn't exhaustive but gives some idea that there are any number of good reasons that papers haven't started to arrive. Perhaps they could have been much more explicit in their process so that expectations haven't been unduly raised.

 

[lovestotravel]

Yes of course. It is not an indeterminate wait for a welcome and unexpected free perk, it is YET ANOTHER CRISIS THAT PROVES VIRGIN CANT MANAGE ANYTHING. My apologies for my total lack of context.

Ah yes again how dare anyone criticise VA.........

High staff turnover is not a sign of a well run and organised company!

Again my point being, someone did NOT think that adding more detail to the confirmation email would have stopped people wondering when the deliveries would start

VA have a problem with implementation of their great ideas, THIS IS YET ANOTHER ONE OF THOSE AND IT DOES SHOW THAT VA DOES NOT THINK IMPLEMENTATION OF IDEAS THROUGH FULLY

Hardly a crisis 777, more likely to be the problems that abound when they have a third party involved.

Let's look at some of the possibilities:

1. No database of people who have responded "yes" - problems with their (VA) systems
2. Database of "yes" people still in VA's hands - hadn't been transferred to FR yet (transferring after 5 May perhaps)
3. Database of people partially transferred (say in weekly rests, or groups of 50 - in whatever grouping they chose) but not yet actioned by FR
4. Database sent but not received by FR.


This isn't exhaustive but gives some idea that there are any number of good reasons that papers haven't started to arrive. Perhaps they could have been much more explicit in their process so that expectations haven't been unduly raised.

He wasn't being serious, he was just whinging that I dare criticise VA again...

All your points make sense, and VA should have simply added at time-frame for deliveries to start

EG: Please note that news paper deliveries will start around the 2nd of June 2012

 

[markis10]

Ah yes again how dare anyone criticise VA.........

High staff turnover is not a sign of a well run and organised company!

Again my point being, someone did NOT think that adding more detail to the confirmation email would have stopped people wondering when the deliveries would start

VA have a problem with implementation of their great ideas, THIS IS YET ANOTHER ONE OF THOSE AND IT DOES SHOW THAT VA DOES NOT THINK IMPLEMENTATION OF IDEAS THROUGH FULLY

Perhaps they thought their customers might show some patience, after all it's a free offer....And it's only a few weeks old, in the meantime you might want to checkout the multiquote facility!