[Confirmed Fixed - Maybe Not!] No LHR T5 Galleries access for QP before BA/QF flights

[Princess Fiona]

It will also be important to clarify QP access not just at T5 but at the other UK, intra-European, and US BAEC Lounges as the issue will keep recurring as the lounges are re-furbished and re-named.

 

[Flashback]

It will also be important to clarify QP access not just at T5 but at the other UK, intra-European, and US BAEC Lounges as the issue will keep recurring as the lounges are re-furbished and re-named.

Exactly. I can't see it too far off there being only Galleries lounges.

 

[Red Roo]

haha! very clever

a comment on twitter that the qf on line team simply seems to be there to say 'sorry' but is not actually prepared to get down and help people. I have said for some time we actually need a proactive rep like on the BA board, or on many of the hotel boards... where reps actually look at individual cases where assistance has been requested.

one interesting tweet by a passenger claims he is about to be charged $60 to change one letter in the name of a booking (passenger mistake).

qantas replies they are unable to waive the fee.

nothing mentioned that a one letter mistake is highly unlkely to cause a problem and the passengers would be fine to fly... (not even an offer of assistance to look at the mistake and determine whether it is material or not...)

sorry to be so negative... but we do seem to get a lot of 'sorry' here...

Hi MEL_Traveller

Fair point on twitter. I do know that this team often go back to people privately to help them out. Like AFF, some posts public and some private. But I will pass your comments on.

Also, just FYI for any bookings made on qantas.com you can make fee free changes the same day you make your booking. More info on qantas.com bookings here Book at qantas.com | qantas.com Customer Commitment

Cheers,
Red Roo

p.s. Not a negative comment, feedback such as this does really help.

 

[Red Roo]

Quick update just to let you know that we have not forgotten just been a minor delay. Will come back to you again next week.

Cheers,
Red Roo

 

[oz_mark]

Looking forward to Red Roo's clarification on access rights, not only to dispell any "rumours" concerning QF's withdrawing funding, but also QF's official line over the past 6 weeks that access was never granted at T5.

I suspect the real issue is that the initial qualification (Terraces and Executive Lounge) was for clarity around the Concorde Room, and the wording never got changed with the introduction of the Galleries lounges. Someone, somewhere decided that Galleries were also excluded by virtue of the oversight in not updating the wording. Just a pedant somewhere!

 

[BD1959]

I suspect the real issue is that the initial qualification (Terraces and Executive Lounge) was for clarity around the Concorde Room, and the wording never got changed with the introductio of the Galleries lounges. Someone, somewhere decided that Galleries were also excluded by virtue of the oversight in not updating the wording. Just a pedant somewhere!

Agree 100% on the original wording: clarity to restrict QC membership to BA's Business Lounges. However, the "Pedant" would have to be plural surely, given BA are refusing admission and QF are stating that QC members have never had access to Galleries.

Regards,

BD

 

[Slade]

Got knocked back at T5 today with my qf club membership. dragon told me "the situation has been clarified. you (basic qf club members) can only access the BA lounge a t3."

seems absurd to me considering qf want all their euro pax to transit into europe (except frankfurt) on a BA flight via T5.

 

[Flashback]

Got knocked back at T5 today with my qf club membership. dragon told me "the situation has been clarified. you (basic qf club members) can only access the BA lounge a t3."

seems absurd to me considering qf want all their euro pax to transit into europe (except frankfurt) on a BA flight via T5.

Interesting also they say the situation has now been clarified, when we've got Red Roo here saying it hasn't yet.

 

[Moopere]

... dragon told me "the situation has been clarified. you (basic qf club members) can only access the BA lounge a t3."

seems absurd to me considering qf want all their euro pax to transit into europe (except frankfurt) on a BA flight via T5.

It sends a message doesn't it?

This sort of penny pinching really opens up a conversation with Pax that surely QFi and BA would rather we didn't have to have. The status and memberships I have factor into my trip planning as I prefer end to end known quantities and a certain level of service.

Once the destination starts to dictate that my status/memberships can't provide the level of service preferred then suddenly the floor opens to all travel providers. With either paid or status earned lounge access at both ends of a trip, I'll be strongly inclined to use the airline or alliance who's going to provide those services. Once thats gone, I'm then open to the cheapest fare on the day, and in QF/BA case it is almost certain not to be them.

As for QP membership. Outside of Australia, it appears to have very spotty value, and this thread shows just how much care needs to be taken when o/s. I'm treating mine as a leg up for the year it will take me to get to gold, but the value is poor, dollar wise.

 

[serfty]

Interesting also they say the situation has now been clarified, when we've got Red Roo here saying it hasn't yet.

Difference entities, rule book.

Coal face LHR Dragon - Going by the current "book".

Red Roo the messenger in relation to higher level negotiation to change the "book" - will report back.

 

[el_rooto]

Does anyone know how much QF is charged every time you go into a lounge?

 

[Moopere]

Does anyone know how much QF is charged every time you go into a lounge?

It could be anything. You'd have to think that they'd get some sort of bulk/friendly discount, full retail at decent lounges are what about 40-70$ per pax per entry *?



[* Note: I realise some lounges can have very cheap entry in certain parts of the world]

 

[el_rooto]

It could be anything. You'd have to think that they'd get some sort of bulk/friendly discount, full retail at decent lounges are what about 40-70$ per pax per entry *?



[* Note: I realise some lounges can have very cheap entry in certain parts of the world]

But sofitel runs the lounges in SYD, I assume it bills QF on a per PAX basis?

 

[Mal]

Does anyone know how much QF is charged every time you go into a lounge?

I have heard rumours that QF charges other OW airlines $50 (could be $US, could be $A) per entry into the F lounge SYD.

Sofitel has a contract with Qantas, don't think it's charged per passenger, but who knows...

 

[el_rooto]

I have heard rumours that QF charges other OW airlines $50 (could be $US, could be $A) per entry into the F lounge SYD.

Sofitel has a contract with Qantas, don't think it's charged per passenger, but who knows...

Thats good because I usually drink and eat more than $50 every time I go into the f lounge.

 

[oz_mark]

Thats good because I usually drink and eat more than $50 every time I go into the f lounge.

Maybe they charge on consumption :shock:

 

[MrJetset]

I have heard rumours that QF charges other OW airlines $50 (could be $US, could be $A) per entry into the F lounge SYD.

Sofitel has a contract with Qantas, don't think it's charged per passenger, but who knows...

I've heard $150 but that was a passing comment.

 

[Kceips]

Got knocked back at T5 today with my qf club membership. dragon told me "the situation has been clarified. you (basic qf club members) can only access the BA lounge a t3."

seems absurd to me considering qf want all their euro pax to transit into europe (except frankfurt) on a BA flight via T5.

...... Am wondering if I should try and access lounge in 4 weeks when flying out of T5 with family. The dragons might be breathing fire - 2 QP adults and 3 children - even if the situation has been clarified I guess we will be turned away due to the 3rd child??

 

[ajw373]

But sofitel runs the lounges in SYD, I assume it bills QF on a per PAX basis?

Qantas contracts Sofitel to provide the catering etc, so would pay on a job lot basis. Qantas would however charge other airlines to use their lounge.

 

[Princess Fiona]

...... Am wondering if I should try and access lounge in 4 weeks when flying out of T5 with family. The dragons might be breathing fire - 2 QP adults and 3 children - even if the situation has been clarified I guess we will be turned away due to the 3rd child??

I'm pretty sure that you will be denied access irrespective of whether the QP access is re-instated by then.
I was turned away from T5 as WP/OWE with an extra 6 year old in September. Written confirmation from BA that extra guests are not permitted