Connecting flight waitlisted but individual segments available

[frequentclicker]

I just tried to book an award flight from HKG to CBR with a stopover and was told that I could only get a wait list place. However on those dates there is availability on both legs for saver awards. Does anybody know what the problem could be and how I might be able to resolve it?

 

[MrPlow]

Call the Krisflyer redemption centre and get them to do it over the phone for you. Make sure you ask for the 15% discount still as you couldn't do it online. I did the same thing last week for flight from Hanoi to Melbourne with a stopover in Singapore. If both legs are available shouldn't be an issue.

 

[frequentclicker]

Call the Krisflyer redemption centre and get them to do it over the phone for you. Make sure you ask for the 15% discount still as you couldn't do it online. I did the same thing last week for flight from Hanoi to Melbourne with a stopover in Singapore. If both legs are available shouldn't be an issue.

Sorry, I forgot to mention that I made the stopover booking on the phone. I'll try and call again and see what they say.

 

[frequentclicker]

Had a long chat with Krisflyer membership and apparently SQ has different quotas for award seats for direct flights and connecting flights. So even though there were 4 award spaces available on the SIN-CBR flight, all the connecting flight quota was used up and couldn't be accessed. This is the first time I've heard of this but doesn't seem like there's much to be done. Fortunately I managed to get award space a few days out from the initial one so have booked those as a backup in case the waitlist doesn't come through.

 

[hummel]

Had a long chat with Krisflyer membership and apparently SQ has different quotas for award seats for direct flights and connecting flights. So even though there were 4 award spaces available on the SIN-CBR flight, all the connecting flight quota was used up and couldn't be accessed. This is the first time I've heard of this but doesn't seem like there's much to be done. Fortunately I managed to get award space a few days out from the initial one so have booked those as a backup in case the waitlist doesn't come through.

First I've heard of that...

 

[travelislife]

Sounds like married segment.

 

[frequentclicker]

First I've heard of that...

Me too. Funnily enough the waitlisted ticket cleared as well. There seems to be some strange things going on with the SQ booking system for CBR flights but that's a whole other story.

 

[frequentclicker]

Sounds like married segment.

Forgive my ignorance but could you explain what a married segment is? I'm a bit new to the points game.

 

[Pele]

Had a long chat with Krisflyer membership and apparently SQ has different quotas for award seats for direct flights and connecting flights. So even though there were 4 award spaces available on the SIN-CBR flight, all the connecting flight quota was used up and couldn't be accessed. This is the first time I've heard of this but doesn't seem like there's much to be done. Fortunately I managed to get award space a few days out from the initial one so have booked those as a backup in case the waitlist doesn't come through.

Gday

This correlates with my experience booking KUL-xSIN-SYD award tickets. I had the same conversation with the Krisflyer phone person last year. Basically individual segment availability means nothing. They have some quota for multi segment flights. What the quota is nobody knows.

Pele.

 

[MEL_Traveller]

Forgive my ignorance but could you explain what a married segment is? I'm a bit new to the points game.

Married segments are where two or more sectors must be booked together. It is a way of airlines controlling inventory between two points. Seats may be available on each sector individually, but the airline chooses not to release them together for the purposes of a single itinerary. This is a commercial decision.

 

[frequentclicker]

Married segments are where two or more sectors must be booked together. It is a way of airlines controlling inventory between two points. Seats may be available on each sector individually, but the airline chooses not to release them together for the purposes of a single itinerary. This is a commercial decision.

Excellent explanation thanks MEL_Traveller!

 

[JohnK]

I think I could be in similar situation and may call KrisFlyer to find out. From memory KrisFlyer uses married segments for award flights right?

All award flights are economy.

I am looking at SIN-SYD flights on evening of 07 October or morning of 08 October and each is waitlisted so have looked around and found late night flights 07 October SIN-BNE and SIN-MEL and even found early morning SIN-BNE flight on 08 October.

So if I book one of these flights can I then waitlist the SIN-SYD flights? If not then quite happy to book a QF flight from MEL/BNE-SYD on 08 October.

Now here is where the catch comes into equation. I also want a BKK-SIN flight on 07 October attached to the SIN-SYD/BNE/MEL flights. Everyone of the BKK-SIN flights has award availability but only the 09:40am flight and 12:15pm flight appear as connections. That leaves way too much time in SIN and I will be coming from CNX-BKK that morning but would like to stay in CNX as long as possible on that day.

Should I book the 12:15pm BKK-SIN flight with say SIN-BNE/MEL flight and then try to change to the flight I want or call and ask them nicely to try and book the award flights I want?

I know I am making a simple situation complex but I am trying to fit 4 trips equally spaced in 6 weeks and these are the best dates and award availability is limited and revenue airfares are through roof. I guess if I cannot have any of the SIN-SYD flights on 07 October then ideally the BKK-SIN flight at 9:00pm followed by SIN-BNE flight at 06:55am would suit the best.

Sorry if the above causes anyone headaches. I am going around and around in circles trying to put the remaining pieces of the puzzle in place. All worth it though.

 

[infinity]

Had a long chat with Krisflyer membership and apparently SQ has different quotas for award seats for direct flights and connecting flights. So even though there were 4 award spaces available on the SIN-CBR flight, all the connecting flight quota was used up and couldn't be accessed. This is the first time I've heard of this but doesn't seem like there's much to be done. Fortunately I managed to get award space a few days out from the initial one so have booked those as a backup in case the waitlist doesn't come through.

Have heard this many times from Krisflyer call centre.

You use less points for the through connecting flights than booking two single sectors to get you to the same destination.

You will just need to book 2 PNRs on saver and separately wait list the through flights if you need to travel those dates

 

[Caversham04]

Gday

This correlates with my experience booking KUL-xSIN-SYD award tickets. I had the same conversation with the Krisflyer phone person last year. Basically individual segment availability means nothing. They have some quota for multi segment flights. What the quota is nobody knows.

Pele.

Same here, booking ADL-xSIN-LHR flights. The difference in the points required for the two separate tickets versus a single through-ticket was frustratingly large!

 

[frequentclicker]

Same here, booking ADL-xSIN-LHR flights. The difference in the points required for the two separate tickets versus a single through-ticket was frustratingly large!

I just booked another award from SIN-CBR-WLG with a stopover in CBR, while the through flight was showing as waitlisted, the flights with the stopover cleared immediately. It might be worth paying the 100 USD extra and taking a stopover if they can confirm both flights for the lower points amount.